SmartRoutes
Route planning, proof of delivery, notifications, and fleet tracking in one platform
About SmartRoutes
SmartRoutes is a route planning and delivery management platform for businesses that run their own delivery fleets. It optimizes multi-stop routes around time windows, vehicle capacities, and load balancing, dispatches them to a native driver app, and captures proof of delivery. Customers get automated SMS and email updates and a live tracking portal, while managers watch the fleet on a live map and review end-of-day reports.
Pros & Cons
Pros
- Per-vehicle pricing with unlimited drivers, starting at $32 (€29) per vehicle per month
- Covers the full delivery loop: route optimization, dispatch, proof of delivery, customer notifications, and fleet tracking
- Built-in 3PL features such as client portal, route costs, driver payments, and customer invoicing
- Reviewers report large time savings on daily route planning
- Responsive support from a small team that adapts the product to customer needs
- 7-day free trial with no credit card required
Cons
- Customer notifications, tracking, and proof of delivery require the Essentials plan or higher
- API, webhooks, and e-commerce integrations are limited to the Premium plan
- Few public reviews, so independent feedback is limited
- Some reviewers find editing routes after creation awkward, such as deleting a stop
- No free plan for very small operations
Key Features
Route Optimization
Generates optimized multi-stop routes that account for time windows, vehicle capacities, load balancing, driver breaks, priority stops, and congestion zones.
One-Click Dispatch
Plan routes from a file upload or integration and dispatch them to drivers' phones in a single step, with recurring and automatically scheduled routes on higher plans.
Native Driver App
iOS and Android app with turn-by-turn directions, push notifications, driver notes, and in-app driver chat.
Proof of Delivery
GPS time-stamped POD with photos, e-signatures, barcode scanning, labels, and geofenced confirmation.
Customer Notifications and Tracking Portal
Automated SMS and email notifications with custom triggers, dynamic ETAs, and a live delivery tracking portal for end customers.
Live Fleet Tracking
Live map of vehicles and a route dashboard for mid-route adjustments, with real-time alerts on the Premium plan.
Analytics and Reporting
Driver performance, route performance, planned vs actual routes, and scheduled reports with an operational digest.
3PL Tools
3PL client portal, route costs, driver payments, and customer invoicing for logistics providers serving multiple clients.
Integrations and API
Zapier on every plan; Shopify, WooCommerce, Linnworks, and an open API with webhooks available on Premium.
Pricing
- Unlimited drivers
- File upload
- Route optimization
- Driver app
- Time windows, capacities, and load balancing
- Zapier integration
- Email support
- Everything in Basic
- Fleet tracking
- Proof of delivery (photos, e-signatures, GPS)
- Automated SMS and email notifications
- Analytics and scheduled reports
- Recurring and scheduled routes
- 3PL client portal and route costs
- Onboarding
- Everything in Essentials
- Live ETAs
- Delivery tracking portal
- Label printing and barcode scanning
- Driver and route performance analytics
- Shopify, WooCommerce, and Linnworks integrations
- Open API and webhooks
- Enterprise controls
- Custom integrations
- Priority support
- Multi-depot management
Best For
Local Retail and Furniture Delivery
Plan daily delivery runs with time windows and vehicle capacities, then keep customers updated with ETAs and tracking links.
Courier and 3PL Operations
Run deliveries for multiple clients with a 3PL client portal, route costing, driver payments, and invoicing.
E-commerce Order Fulfilment
Pull orders from Shopify, WooCommerce, or Linnworks, optimize routes, and capture proof of delivery for every drop.
Newspaper and Recurring Routes
Automate recurring scheduled routes for high-volume, repeat delivery operations.
Collections and Field Pickups
Mix collection and delivery stops on one route and record barcode scans and signatures at each stop.
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