Service Fusion
All-in-one field service management software with unlimited users and flat-rate pricing
About Service Fusion
Service Fusion is a cloud-based field service management platform designed for HVAC, plumbing, electrical, and other service contractors. It consolidates scheduling, dispatching, invoicing, customer management, and GPS fleet tracking into a single solution with unlimited users on all plans and no per-seat fees. Part of EverCommerce, it serves over 6,500 customers and 40,000 active users processing 5M+ jobs annually.
Pros & Cons
Pros
- Unlimited users with flat-rate pricing — no per-seat fees makes it cost-effective for large field teams
- Intuitive drag-and-drop dispatch board with color-coded job statuses for at-a-glance visibility
- Strong customer support with unlimited support included on all plans
- Complete job lifecycle management from estimate to dispatch to invoice to payment in one platform
- HVAC-specific equipment tracking with detailed service records per unit
Cons
- Android mobile app rates poorly (2.8 stars) with complaints about slow loading and crashes
- No offline functionality — technicians in basements or rural areas lose access to job details
- Limited reporting customization compared to ServiceTitan and other enterprise platforms
- GPS fleet tracking and AI features cost extra on all plans, adding 20-30% to base price
Key Features
Drag-and-Drop Dispatch Board
Visual dispatch board with color-coded job statuses and real-time technician assignment
Customer & Equipment History
Complete records of past jobs, equipment details, and service history per customer
Estimates & Invoicing
Create estimates in the field, convert to jobs, and process payments on-site
GPS Fleet Tracking
Real-time vehicle tracking with route optimization to dispatch nearest available technician (paid add-on)
QuickBooks Integration
Two-way sync with QuickBooks for seamless accounting and invoice management
Automated Voice & Text
Appointment reminders and technician ETAs sent automatically to customers
Job Costing & Inventory
Track parts, materials, and labor costs per job for true profitability visibility
Mobile Technician App
iOS and Android app for field access to job details, customer history, and equipment info
Pricing
- Unlimited users
- Scheduling & dispatching
- Estimates & invoicing
- Customer management
- Integrated payments
- QuickBooks sync
- Reporting
- Text messaging alerts
- Everything in Starter
- Job photo uploads
- Inventory management
- Job costing
- Integrated voice & text
- Project management
- Everything in Plus
- Open API integration
- Custom documents
- eSign documents
- Customer web portal
- Progressive billing
- Recurring invoicing
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Featured In
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Best for large HVAC teams on a budget — unlimited users with flat-rate pricing saves thousands annually compared to per-user competitors.
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Best for budget-conscious home service shops with 8-20 techs who need an all-in-one without per-user pricing surprises.
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Best for established mid-size home service businesses that prioritize operational depth and predictable per-company pricing over best-in-class marketing automation.
Best Field Service Tools for Plumbers (2026)
Best for plumbing companies with lots of non-tech users (dispatchers, helpers, office) where per-seat pricing punishes growth.
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