
All-in-one ITSM and help desk software with integrated asset management
Richdesk is a comprehensive IT service management and help desk solution developed by Richmond Systems. It combines ticket management, asset discovery, knowledge base, live chat, and ITIL-aligned modules into a single platform. Available as both cloud-hosted and on-premise deployment, it helps organizations streamline support operations for customers and employees.
ITIL-aligned incident, request, problem, and change management with customizable templates
Search-as-you-type CMDB with automated asset discovery, tracking, maintenance logs, and history
Fully customizable customer portal with guided workflows, knowledge base, and service catalog
Define and track service level agreements with automated alerts and escalation rules
Built-in knowledge base for staff and customers to find solutions independently
Integrated live chat for real-time customer and employee support
Handle inquiries from email, phone, chat, and web portal in a unified interface
Centralize internal IT support with ITIL-aligned incident, problem, and change management
Provide multi-channel support through email, chat, phone, and self-service portal
Track hardware and software assets with automated discovery and CMDB organization
Monitor and enforce SLA targets with automated alerts and escalation workflows

Complete customer service platform with AI-powered ticketing and omnichannel support

AI-powered helpdesk software for effortless customer support at scale

AI-first customer service platform with Fin AI agent for instant resolutions

Shared inbox, help center, and live chat for customer-first support teams
Automate ticket routing, agent assignment, team notifications, and canned responses
Build a searchable knowledge base to reduce repetitive tickets and empower self-service

The conversational AI platform built for ecommerce customer support