RapidWorks
#1 software for heavy equipment and site service companies
About RapidWorks
RapidWorks is a cloud field management platform for heavy equipment service companies such as concrete pumping, crane rental, hydrovac excavation, hauling, traffic control, and drilling. It combines job booking, dispatching, GPS tracking, a crew mobile app with electronic job tickets, fleet maintenance, invoicing, and online payments in one system. The company also sells Visual Dispatch (crane services) and CRO Software (roll-off and waste) after acquiring both.
Pros & Cons
Pros
- Purpose-built for heavy equipment verticals like concrete pumping, cranes, and hydrovac rather than generic field service
- Covers the full quote-to-cash flow from job booking and dispatch to e-tickets, invoicing, and payments in one system
- Crew mobile app replaces paper job tickets, timecards, and safety forms
- Integrates with major telematics providers (Samsara, Geotab, Telus, Verizon) and accounting tools (QuickBooks, Sage Intacct, Xero)
- Crew Central GPS exceptions and hours audits help catch time theft and missed billable hours
- Large installed base the vendor reports at 700+ customers and 11M+ jobs per year
Cons
- No public pricing; every plan requires a sales demo and custom quote
- Narrow vertical focus makes it a poor fit for general home service or trade businesses
- Product lineup is split across RapidWorks, Visual Dispatch, and CRO Software after acquisitions, with separate support centers
- Few independent user reviews on Capterra and similar sites to verify vendor claims
Key Features
Dispatching Dashboard
Bird's-eye view of the whole fleet with schedule and map views so dispatchers can book jobs, see which trucks and operators are free, and cut idle time.
Job Booker
Captures job details from the office or on the go to get new work onto the schedule quickly.
Rapid Service Request
Self-service online ordering portal that lets customers submit job requests 24/7.
Rapid On-The-Go! Mobile App
Crew app with planning and routing, digital timecards, electronic job tickets with customer signatures, job alerts, and notes and photos.
Digital Safety Forms
Operators complete DVIRs, JSAs, and custom inspection checklists from the truck without paper.
Crew Central
Manager dashboard for operator hours audits, hours summaries, GPS exceptions, and billable hours reporting to reduce time theft.
Telematics Integrations
Live truck locations, arrival and departure status, ETAs, route history, and hours of service through Samsara, Geotab, Telus, and Verizon.
Customer Billing Center
Connects quotes, job tickets, and invoices so billing teams can produce and post high volumes of invoices quickly.
Rapid Payments
Online 24/7 customer payments, secured COD jobs before work starts, and automatic application of payments to invoices.
Rapid Fleet Maintenance
Work order dashboard and inventory center for preventative maintenance, repairs, parts, and inventory tracking.
Accounting Integrations
Syncs job data and invoices with QuickBooks, Sage Intacct, and Xero (Visual Dispatch also supports Sage 50 and MYOB).
Pricing
- User-based pricing scaled to the business
- Scheduling and dispatching
- Real-time job tracking
- Invoicing and billing
- Electronic job tickets
- GPS and telematics
- Maintenance management
- In-app messaging
- Hour audits and time sheets
- Insights and analytics
Best For
Concrete pumping dispatch
Schedule pump trucks and operators across markets, track jobs live, and turn signed e-tickets into invoices the same day.
Crane rental operations
Assign cranes and crews across branches, manage job details, and shorten the gap between job completion and billing.
Hydrovac and drilling crews
Get the right truck and operator to each site, capture time and safety forms in the field, and audit billable hours.
Fleet maintenance planning
Use digital DVIRs and inspection checklists to flag issues early and schedule repairs before breakdowns disrupt jobs.
Faster collections
Let customers pay online, secure COD jobs up front, and auto-apply payments to invoices to improve cash flow.
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