Podium is an AI-powered customer communication and lead conversion platform built for local service businesses. It combines two-way SMS messaging, webchat, online reviews, payments, and AI employees that respond to leads instantly across SMS, web chat, and social channels. Used by 100,000+ businesses across home services, retail, healthcare, automotive, and other local service verticals to convert more leads and drive repeat revenue.
AI-powered assistant that instantly responds to inbound leads 24/7 across SMS, webchat, and Instagram with human-like replies trained on your business
Centralized inbox for sending and receiving SMS with customers, including team-shared messaging and templates
Website chat widget that converts to SMS conversations so customers and staff can continue chatting after they leave the site
Automated review requests via SMS to grow Google reviews with one-click sending and centralized response management
Text-to-pay links, mobile card readers, and contactless checkout with same-day deposits to reduce A/R aging
Integrated VoIP phone system with call recording, AI call summaries, and shared lines (newer add-on)
Bulk SMS marketing campaigns with audience segmentation, scheduled sends, and click tracking
HVAC, plumbing, roofing, and contractors use Podium to capture web leads, book jobs via text, and collect payments in the field
Furniture, jewelry, and specialty retailers use webchat and SMS to convert window-shoppers and drive repeat purchases
Dealerships and auto repair shops use Podium for service reminders, review generation, and text-to-pay on invoices
Practices use Podium for appointment messaging, reviews, and patient payments — though Weave is often a stronger fit for clinical workflows
The default choice for non-healthcare local service businesses where AI lead conversion and Google review velocity drive growth.
Best for cosmetic, elective, and consumer-driven medical practices where reviews and lead conversion outweigh clinical workflow integration.
Unified customer profiles showing message, call, payment, and review history across channels
1,000+ integrations with QuickBooks, ServiceTitan, HubSpot, DentrixAscend, Salesforce, and major CRMs/PMS systems
iOS and Android apps so staff can respond to leads and customers from anywhere