Phone.com
Business phone system for small businesses, with unlimited calling, texting, and video
About Phone.com
Phone.com is a cloud business phone system (VoIP) for small businesses. It gives teams a local, toll-free, or vanity business number that rings on mobile, web, and IP desk phones, with IVR menus, call routing, business SMS, and built-in video meetings. Plans are billed per user with no contracts, and higher tiers add call recording, call analytics, CRM integrations, and 10-year data retention.
Pros & Cons
Pros
- Unlimited US/Canada calling and IVR are included even on the entry Basic plan
- No setup fees or contracts, plus free number porting and a 30-day money-back guarantee
- 24/7 phone and text support, which reviewers on Capterra and G2 frequently praise
- HIPAA compliant and SOC 2 Type II attested, suitable for healthcare practices
- Built-in video meetings for up to 100 participants remove the need for a separate video tool
Cons
- Business texting, voicemail transcription, and desk phone support require Plus or higher
- Call recording costs an extra $8/month per user unless you are on the Pro plan
- Taxes, regulatory fees, and SMS carrier registration fees are added on top of the listed price
- Some reviewers describe the mobile app as clunky and missing features such as scheduled texts
- Fewer advanced contact-center and collaboration features than larger UCaaS platforms
Key Features
Custom business numbers
Claim a local, toll-free, or vanity number, or port an existing number for free.
Unlimited US/Canada calling
All plans include unlimited calling minutes to the US and many Canadian area codes, subject to fair use.
IVR and call routing
Automated caller menus, department call groups, and rules that route calls differently during open and closed hours.
Business SMS
Two-way conversational texting from the business number, with a shared team inbox and after-hours auto-replies on Plus and Pro.
Mobile, web, and desk phone apps
The same number and inbox work across the mobile app, web app, and IP desk phones (desk phones from Plus).
HD video meetings
Built-in video rooms for up to 100 participants, with screen sharing and meeting recording.
Voicemail transcription
Voicemails are transcribed to text so you can read them instead of listening (Plus and Pro).
Call recording and analytics
Record calls for training or compliance and review call analytics; included on Pro, $8/mo add-on on lower plans.
CRM integrations
Connect Phone.com to CRM and other business apps on the Pro plan.
ProSIM business mobile line
Optional $10/mo add-on that places business calls over cellular networks using the phone's native dialer, without Wi-Fi.
Pricing
- $15/user/month billed annually ($180/year)
- Unlimited minutes (US/Canada)
- 1 number per account and user
- Mobile and web apps
- 50 standard voice features including IVR
- Video conferencing for up to 100 people
- $22.50/user/month billed annually ($269/year)
- Everything in Basic
- IP desk phone compatible
- Voicemail transcription
- Unlimited conversational text messaging
- Shared SMS inbox and after-hours auto-reply
- $33.33/user/month billed annually ($399/year)
- Everything in Plus
- Call recording
- Call analytics
- CRM integration
- 10-year data retention
Best For
Solo operators and freelancers
Get a professional business number on your existing smartphone with an IVR menu and voicemail, keeping personal and work calls separate.
Small office phone system
Replace a legacy carrier with department call groups, hold music, business-hours routing, and IP desk phones.
Field service teams
Technicians and drivers take calls and texts from the business number on mobile, with a shared SMS inbox so anyone free can reply.
Healthcare practices
Run patient calls on a HIPAA compliant phone system with call recording and long data retention for compliance.
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