Quo
AI-powered shared business phone (formerly OpenPhone)
About Quo
Quo (formerly OpenPhone, rebranded in late 2025) is a cloud-based business phone system designed for small teams and startups. It offers shared phone numbers, AI call summaries and transcripts, a 24/7 AI voice agent (Sona), group messaging, and tight integrations with HubSpot, Salesforce, and Slack. Known for its clean modern interface and North America reliability, Quo serves 90,000+ businesses and is backed by Y Combinator. The 2025 rebrand came with $105M in fresh funding and an expanded focus on AI-driven communication.
Pros & Cons
Pros
- Clean, modern interface that's easy to onboard non-technical teams
- Best-in-class AI call summaries and transcripts on Business plan
- Shared phone numbers and inboxes built for team collaboration
- Sona AI agent handles 24/7 inbound coverage without hiring a receptionist
- Native apps across iOS, Android, Mac, Windows, and web
Cons
- Limited international number coverage compared to global competitors
- Per-user pricing scales quickly for larger teams
- AI summaries, recording, and IVR locked to Business tier and above
- Recent rebrand from OpenPhone may cause discovery confusion for existing customers
Key Features
Shared Phone Numbers
Multiple teammates share a single business number with a shared inbox for calls, texts, and voicemails.
AI Call Summaries & Transcripts
Automatic transcription and AI-generated summaries of every call so nothing important slips through.
Sona AI Voice Agent
24/7 AI agent that answers calls, qualifies leads, captures messages, and transfers callers to the right person.
Unlimited US & Canada Calling
Free unlimited calling and texting throughout the US and Canada on every paid plan.
CRM Integrations
Native HubSpot, Salesforce, Slack, and Zapier integrations log calls and messages automatically.
Phone Menus (IVR)
Build auto-attendant menus that route callers to the right person or department.
Auto Call Recording
Automatically record inbound and outbound calls with searchable transcripts on the Business plan.
Multi-Device Sync
Native iOS, Android, Mac, Windows, and web apps keep conversations in sync everywhere.
Analytics & Reporting
Call volume, response time, and agent activity dashboards on Business and Scale plans.
Pricing
- 1 phone number per user
- Unlimited US & Canada calling/texting
- Voicemail transcripts
- Shared inboxes
- 10 free Sona AI calls/month
- Basic integrations
- Everything in Starter
- AI call summaries & transcripts
- Auto call recording
- Phone menus (IVR)
- HubSpot & Salesforce integrations
- Group calling & call transfers
- Analytics & reporting
- Everything in Business
- Priority support
- Dedicated account manager
- Advanced security
- Custom onboarding
Best For
Startup Customer Support
Small teams use shared inboxes and Sona AI to cover inbound calls without a dedicated support hire.
Sales Team Phone Operations
Sales reps use shared numbers, CRM integrations, and call summaries to log activity automatically in HubSpot or Salesforce.
Home Services & Local Businesses
Plumbers, contractors, and franchises use Sona to capture after-hours leads that would otherwise go to voicemail.
Law & Property Management Firms
Multi-line phone menus route client calls to the right paralegal or property manager with full transcripts archived.
Replacing Legacy PBX
Small offices migrate off traditional phone hardware to a cloud-first system with no on-prem equipment required.
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