Landis Contact Center

Contact center software built natively into Microsoft Teams

Customer Support Call Center Unified Communications landistechnologies.com

Visit Website

Founded

1995

Starting Price

$75

About Landis Contact Center

Landis Contact Center turns Microsoft Teams Calling into a full contact center with call queues, a visual IVR builder, live dashboards, wallboards, and historical reporting. It is a Microsoft-certified (Extend and Unify model) Teams app from Landis Technologies, a Pennsylvania-based Microsoft Solutions Partner founded in 1995. It works with Teams Calling Plan, Operator Connect, and Direct Routing, so you keep your existing telephony.

Pros & Cons

Pros

Agents work inside Microsoft Teams, so there is no separate softphone or client to roll out
Published per-user pricing with no per-minute, per-call, or interaction charges
No setup fees, no mandatory annual contract, and most customers self-deploy in days
Microsoft-certified for both Extend and Unify integration models, plus ISO 27001, GDPR, and HIPAA compliance
Option to keep call recordings in your own Azure storage for compliance and data control
Business-hours support and 24/7 emergency support included in every plan

Cons

Only useful if your organization already runs Microsoft Teams Phone
Some call issues originate in Teams itself, so troubleshooting can bounce between Landis and Microsoft
Voice-centric; chat exists but there is no broad omnichannel (email, SMS, social) routing like full CCaaS suites
Scheduled reports cover only agent, queue, and IVR summaries so far
Few public user reviews on G2 and Capterra to validate claims

Key Features

Native Microsoft Teams integration

Runs inside Teams as a certified app (Extend and Unify models), so agents take queue calls from the Teams client they already use. Works with Calling Plan, Operator Connect, and Direct Routing.

No-code visual IVR builder

Flowchart-style call flow designer with touch-tone and speech-to-text input, business and holiday hours, text-to-speech, area-code and VIP number routing, and data dips into CRMs or Power Automate.

Advanced call queues

Queues with multiple routing options including skills-based routing, callback requests, and a call pop in the agent panel that shows caller context before answering.

Live dashboards and wallboards

Unlimited custom wallboards with visual alerts plus live calls, live queue status, and live agent status pages where managers can sign agents in and change statuses.

Historical reporting

Out-of-the-box queue, agent, and IVR summary and detail reports, abandoned interactions, calls by hour, agent timelines, wrap-up answers, and scheduled email reports (hourly to monthly).

Manager coaching tools

Supervisors can listen in, whisper to the agent, or barge into live calls, and score interactions through quality management evaluations.

Call recording, transcription, and sentiment

Policy-based recording (always on or on demand) with transcription in 50+ languages and live sentiment analysis. Recordings are kept 90 days by default or stored in your own Azure blob storage indefinitely.

Webhooks and Power BI export

Global and per-queue webhooks fire on new, abandoned, and ended calls so you can trigger workflows or log data to tools like Power BI.

Attendant Console add-on product

A separate receptionist console for Teams with one-click transfers, presence visibility, keyboard shortcuts, caller notes, and callback reminders, usable as a desktop app or in the browser.