Jane
Practice management software and EMR for health and wellness clinics
About Jane
Jane is a cloud-based practice management and EMR platform for allied health and wellness practitioners such as physiotherapists, chiropractors, massage therapists, and mental health clinicians. It combines online booking, charting, telehealth, invoicing, integrated payments, and insurance billing in one system. Jane Software is based in North Vancouver and says more than 250,000 practitioners use the product.
Pros & Cons
Pros
- All-in-one system covers booking, charting, telehealth, payments, and billing, so small clinics can drop several separate tools
- Admin and support staff without bookable hours are free, and practitioners are billed as part-time or full-time based on booked hours
- Unlimited human support by chat, email, and phone, with free data imports and an onboarding call on every plan
- Large chart template library (10,000+) and a built-in AI scribe with 5 free notes per month
- Compliance covers HIPAA, PIPEDA, and GDPR, with SOC 2 audits and 2-step verification
Cons
- Published prices are in CAD and the add-ons stack up: AI Scribe, group telehealth, insurance billing, payroll, and websites are each billed separately
- Direct insurance billing integrations and payroll are focused on Canada; US clinics with heavy insurance claims may need another tool
- The Balance plan caps you at one practitioner and 20 appointments per month
- Reviewers mention a learning curve for billing setup and no French-language interface
Key Features
Online Booking
Custom-branded booking site with real-time availability, online booking payment policies, and support for 1:1 appointments, group appointments, and classes.
Automated Reminders
Unlimited email reminders on every plan, plus unlimited SMS appointment reminders on Practice and Thrive (SMS availability varies by region).
Charting and Documentation
Custom charting templates with a library of 10,000+ templates, intake forms, outcome measure surveys, treatment plans, and chart permissions.
AI Scribe
Built-in AI scribe that records sessions live or turns dictation into notes; 5 free notes per month, unlimited for $15 per practitioner per month.
Telehealth
HIPAA, PIPEDA, and GDPR-compliant 1:1 video appointments with waiting room, screen share, and in-call messaging; group telehealth for up to 15 participants is an add-on.
Jane Payments
Integrated card processing online and in person, cards on file, tips on the payment terminal, email and SMS payment requests, and gift cards.
Insurance Billing
Insurance policies, claims, and claim state tracking, with direct billing integrations for TELUS eClaims, Teleplan, and Pacific Blue Cross PROVIDERnet in Canada.
Advanced Scheduling
Room and equipment management, availability tagging, automated waitlist management, and patient self check-in on the Thrive plan.
Packages and Memberships
Sell treatment packages and memberships, manage products and inventory, and send return visit reminders to retain patients.
Reporting and Analytics
Client, appointment, billing, and sales reports with custom filters, exports, and a Google Analytics integration.
Pricing
- Single practitioner profile
- Up to 20 appointments per month
- Online booking, telehealth, and secure messaging
- Charting, intake forms, and treatment plans
- Invoicing and integrated payments
- AI Scribe (5 free notes per month)
- Includes 1 full-time practitioner
- CAD $35/mo per additional full-time or $17.50/mo per part-time practitioner
- Unlimited appointments and staff profiles
- Unlimited SMS appointment reminders
- Timesheets
- Insurance Billing and Jane Payroll add-ons available
- Everything in Practice
- CAD $40/mo per additional full-time or $20/mo per part-time practitioner
- Rooms and equipment scheduling
- Automated waitlist management and self check-in
- Return visit reminders, packages, and memberships
- Ratings and reviews
Best For
Multidisciplinary allied health clinics
Physio, chiropractic, and massage clinics run shared schedules, rooms, and equipment, chart per discipline, and bill patients and insurers from one account.
Solo practitioners starting out
A new therapist or practitioner seeing fewer than 20 clients a month can use the Balance plan for booking, notes, and payments.
Mental health and counselling practices
Therapists combine secure telehealth, intake forms, outcome measure surveys, and the AI scribe to cut documentation time.
Wellness studios with classes and memberships
Yoga, Pilates, and wellness studios book classes, sell packages and memberships, and accept card payments online and in person.
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