iSupport
IT help desk and service desk software built for complex business processes
Founded
1997
Starting Price
$39
Category
Help Desk & Ticketing
Last updated May 13, 2026
About iSupport
iSupport is a US-based help desk and service desk software platform built for IT teams and small to midsize organizations that need to automate incident, problem, change, and asset management. Founded in 1997, it offers both on-premise and cloud deployment with deep customization, multi-channel support, and a flexible ticket management system. iSupport is positioned as an alternative to enterprise ITSM platforms with friendlier pricing and US-based live support.
Pros & Cons
Pros
- Highly customizable workflows and ticket forms suit complex IT processes
- Both cloud and on-premise deployment options for security-conscious teams
- US-based live customer support with a strong reputation among existing customers
- Broad ITSM feature set (incident, problem, change, asset, knowledge) without enterprise-tier pricing
- Perpetual license option remains available for buyers who prefer capex over subscription
Key Features
Incident Management
Unify phone, email, chat, forums, social, and self-service requests into a single ticket entry point with automation rules.
Problem & Change Management
Track root causes and orchestrate change approvals with built-in workflows aligned to ITIL practices.
Asset Management
Inventory and track hardware and software assets, link them to incidents, and run discovery scans across the environment.
Knowledge Base
Author and surface knowledge articles to agents and end users to deflect tickets and speed resolution.
Self-Service Portal (mySupport)
Branded end-user portal for submitting tickets, browsing knowledge, and tracking request status.
Workflow Automation
Visual rule builder for routing, escalations, SLAs, approvals, and notifications without writing code.
Surveys & Customer Feedback
Send post-resolution surveys and feed CSAT data into agent and team dashboards.
Pricing
Basic
$39/user/month
- Core incident and ticket management
- Email and self-service channels
- Knowledge base
- Standard reports
- US-based support
Best For
Internal IT Help Desk
Mid-sized IT teams use iSupport to track employee tickets, manage assets, and enforce SLAs across multiple support channels.
ITIL-Aligned Service Desk
Organizations implementing ITIL practices use the incident, problem, and change modules to standardize processes without buying a heavyweight ITSM suite.
Customer-Facing Support
Software and services companies deploy mySupport as a branded portal for external customers to log tickets and access knowledge.
On-Premise Compliance
Regulated industries that cannot use cloud help desks run iSupport on their own servers while retaining a full ITSM feature set.
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