Interakt
Customer engagement simplified with WhatsApp Business Platform
About Interakt
Interakt is a WhatsApp Business API platform by Jio Haptik that enables businesses to automate marketing, sales, and customer support through WhatsApp. With features like catalog sync, bulk messaging, shared team inbox, and native WhatsApp payments, it helps over 5,000 businesses drive conversions directly within the WhatsApp ecosystem.
Pros & Cons
Pros
- Most affordable WhatsApp Business API platform on the market
- Official WhatsApp Business API provider with green tick verification support
- #1 rated WhatsApp app on Shopify App Store with seamless catalog sync
- Shared team inbox lets entire team manage conversations from one number
- Native WhatsApp payments for frictionless in-chat checkout
- Backed by Jio Haptik — India's largest conversational AI company
Cons
- Dashboard can be complex with a steep learning curve for new users
- Customer support response times reported as slow (email-only, 24hr response)
- Limited chatbot capabilities without the Haptik AI add-on
- Conversation markup fees add up on top of subscription pricing
- Better suited for basic WhatsApp marketing — complex automation needs may require alternatives
Key Features
WhatsApp Marketing Campaigns
Send bulk promotional messages, abandoned cart reminders, and targeted campaigns via WhatsApp with real-time analytics
Shared Team Inbox
Single WhatsApp number for your entire team to manage customer conversations with assignment and routing
WhatsApp Commerce
Sync your Shopify or WooCommerce catalog and let customers browse, select, and purchase products directly in WhatsApp
Native WhatsApp Payments
Collect payments natively within WhatsApp for a frictionless checkout experience
Automated Notifications
Send order confirmations, shipping updates, payment reminders, and COD verification messages automatically
Click-to-WhatsApp Ads
Drive traffic from Facebook and Instagram ads directly into WhatsApp conversations for higher conversion rates
WhatsApp Green Tick Verification
As an official WhatsApp Business API provider, Interakt helps businesses get the verified green tick badge
Shopify App Integration
Rated #1 WhatsApp app on Shopify App Store with deep catalog sync, order tracking, and abandoned cart recovery
Pricing
- 1,000 free conversations/month
- WhatsApp broadcast campaigns
- Shared team inbox
- Basic automation
- Shopify integration
- Everything in Starter
- Advanced campaign analytics
- Click-to-WhatsApp ads
- WhatsApp Commerce
- Priority support
- Everything in Growth
- Advanced automation workflows
- Custom integrations
- Dedicated account manager
- Higher conversation limits
- Everything in Advanced
- AI Agents (via Haptik)
- Custom SLAs
- Dedicated infrastructure
- Onboarding support
Best For
E-commerce WhatsApp Sales
Sync your product catalog from Shopify or WooCommerce and let customers browse, order, and pay entirely within WhatsApp
Abandoned Cart Recovery
Automatically send WhatsApp reminders to customers who left items in their cart, recovering lost sales with personalized messages
Order Notifications
Keep customers informed with automated WhatsApp messages for order confirmations, shipping updates, and delivery notifications
WhatsApp Marketing Campaigns
Send bulk promotional messages with rich media to your customer base and track performance with real-time analytics
Customer Support via WhatsApp
Manage all customer inquiries through a shared team inbox on WhatsApp, assigning conversations to the right team members
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Featured In
Best WhatsApp Marketing Automation Tools (2026)
Best for Shopify stores that want WhatsApp as a sales channel — the deepest e-commerce integration at the lowest entry price, ideal for DTC brands in India and Southeast Asia.
7 Best WhatsApp Business Platforms for D2C Brands (2026)
Best budget option for Shopify D2C brands — if you need WhatsApp commerce features at the lowest possible cost, Interakt's $11/month starting price and top-rated Shopify integration deliver serious value for early-stage brands.
Interakt vs Tidio: Which Customer Messaging Platform Wins in 2026?
Best for Shopify and WooCommerce e-commerce stores whose customers prefer WhatsApp — especially in India, Southeast Asia, Latin America, the Middle East, and other WhatsApp-first regions.
Best Conversational Commerce Platforms for Shopify Merchants (2026)
Best overall for Shopify merchants selling into WhatsApp-first markets — the lowest-cost path to a full conversational commerce channel with native payments.
Best WhatsApp Chatbot Platforms for Customer Retention (2026)
Best overall for e-commerce retention — especially Shopify and WooCommerce brands under $10M ARR who want cart recovery, order notifications, and in-chat payments live in a weekend.