hacomono
All-in-one management system for fitness, wellness, and sports facilities
About hacomono
hacomono is a Japanese all-in-one management platform built for gyms, studios, sports clubs, schools, and public wellness facilities. It centralizes reservations, membership management, cashless payments, retail sales, entry/exit control, marketing, and data analytics in one cloud system, replacing paper and phone-based workflows. With over 12,000 stores using it, hacomono is positioned as a leading operations system for the wellness and exercise-facility industry in Japan.
Pros & Cons
Pros
- All-in-one platform combining reservations, billing, access control, retail, and analytics in a single system
- Strong fit for the Japanese fitness, wellness, and school market with 12,000+ stores and a reported 99%+ retention rate
- Reduces manual, paper, and phone-based admin work by moving front-office tasks online
- Flexible plans for both gyms/studios (per-store) and recurring lesson schools (per-student)
- Unmanned 24-hour check-in and self-service member workflows improve customer experience
Cons
- Primarily Japan-focused; website and product are in Japanese with no full English version (the /en/ page returns 404)
- Add-on options (payments, access control hardware, website builder) increase the effective cost beyond the base plan
- Setup fee of 150,000 JPY plus transaction fees add to total cost of ownership
- Pricing is region-specific in JPY, which complicates evaluation for non-Japanese operators
- Minimum monthly spend applies on the school plan (10,000 JPY)
Key Features
Online Membership & Web Enrollment
Members can sign up and complete enrollment fully online, eliminating face-to-face paperwork and manual data entry.
Reservation & Booking
24/7 online booking and changes for lessons, personal training, and trainer-nominated sessions through the member portal.
Cashless Payments & Membership Billing
Automated recurring membership-fee billing via credit card and online bank transfer, with prepaid and ticket/pass management.
Entry & Exit Control
Smooth unmanned check-in and door access via QR locks and card check-in, supporting members who do not use smartphones.
Member My Page
A personalized member dashboard where customers view usage history, booking status, and store congestion in real time.
Online Retail / Product Sales
Sell merchandise and products directly through the member portal as an integrated e-commerce option.
School Program Support
Tuition (monthly-fee) management, attendance, makeups, and student management tailored to dance, gymnastics, swimming, and other recurring lesson schools.
Data Analytics
Cross-cutting analysis of sales, enrollment/cancellation, usage, and retail purchase history to support data-driven decisions.
Follow-up & Retention Marketing
Personalized outreach based on birthdays, membership milestones, last-visit dates, and booking activity to reduce churn.
Integrations & Options
Zoom integration for online lessons, website builder, widgets, and AI camera congestion display available as add-on options.
Pricing
- Per store (150,000 JPY one-time setup)
- Membership management
- Web enrollment
- Check-in / check-out
- Surveys and simple retail sales
- Core hacomono functionality
- Per student (minimum 10,000 JPY/month)
- 0 JPY setup fee
- Monthly tuition / fee management
- Makeup and absence handling
- Student management
- For fixed-schedule lesson schools (dance, gymnastics, soccer, programming, English, music)
- Credit card payments: 5,000 JPY/store
- Online bank transfer payments: 5,000 JPY/store
- Entry/exit QR lock integration: from 16,000 JPY/unit
- Website builder, widgets, congestion display, Zoom integration
- Transaction fees billed separately
Best For
24-hour and boutique gyms
Automate enrollment, recurring billing, and unmanned QR-based access control to run leaner staffing while keeping doors open around the clock.
Yoga, pilates, and personal-training studios
Offer 24/7 online lesson booking, trainer nomination, and ticket/pass management to improve attendance and convenience.
Sports and lesson schools
Manage monthly tuition, attendance, and makeups for dance, gymnastics, swimming, and academic programs with a per-student plan.
Public and community wellness facilities
Digitize reservations, payments, and member management to cut administrative load and modernize visitor experience.
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