GREYHOUND
CRM and document management united in one inbox
Founded
2001
Starting Price
58 EUR
Category
Customer Support
Last updated June 8, 2026
About GREYHOUND
GREYHOUND is a German CRM and document management system (DMS) that consolidates a company's email, phone, fax, letters, chat and marketplace inquiries into a single shared inbox for the whole team. Built for e-commerce and SME customer service, it adds AI agents, workflow automation, OCR-based document archiving and integrations with ERP and inventory systems. It can be run as a cloud SaaS or self-hosted on-premise.
Pros & Cons
Pros
- Concurrent-user licensing can be far cheaper than per-seat pricing for teams with shifting shifts
- Combines CRM, ticketing and document management in a single tool
- Strong fit for German e-commerce with JTL and ERP integrations
- DSGVO and GoBD compliant with revision-safe archiving
- Flexible deployment: cloud SaaS or on-premise self-hosting
Key Features
Shared Multichannel Inbox
Bundles email, phone, fax, postal mail, chat and marketplace messages into one central inbox the whole team can process without duplicate replies.
Concurrent-User Licensing
Charges only for users logged in at the same time (CUL model) rather than every named account, so cost scales with actual concurrent usage.
AI Agents & Human Assist
AI agents and AI Human Assist speed up replies and reduce support workload by drafting and automating routine responses.
Document Management & OCR
Revision-safe DMS with text recognition (OCR) for archiving invoices, receipts and business-critical documents in a GoBD-compliant way.
Cross-Media Case History
Maintains a unified, media-spanning history of every customer interaction across all channels for full context.
Workflow Automation & Rules
Intelligent inboxes with Getting-Things-Done logic, automatic assignment across departments and employees, and rule-based routing.
ERP & E-commerce Integrations
Pricing
GREYHOUND License (per CUL)
58 EUR/user/month
- Concurrent-user (CUL) licensing
- Shared multichannel inbox (email, phone, fax, post, chat)
- Document management with OCR
- Cross-media case history
- Workflow automation and rules
Best For
E-commerce Customer Service
Online retailers handle all buyer messages from email, marketplaces, chat and phone in one shared inbox with order context pulled from ERP.
Paperless Office & Archiving
Teams capture, route, approve and archive invoices and documents with OCR in a revision-safe, GoBD-compliant way.
Shared Team Mailboxes
Departments replace generic info@ mailboxes with a collaborative inbox that prevents duplicate or missed replies.
E-Invoice Compliance
Companies meet Germany's 2025 e-invoicing mandate with automated, legally compliant electronic invoice handling.
