GREYHOUND
CRM and document management united in one inbox
About GREYHOUND
GREYHOUND is a German CRM and document management system (DMS) that consolidates a company's email, phone, fax, letters, chat and marketplace inquiries into a single shared inbox for the whole team. Built for e-commerce and SME customer service, it adds AI agents, workflow automation, OCR-based document archiving and integrations with ERP and inventory systems. It can be run as a cloud SaaS or self-hosted on-premise.
Pros & Cons
Pros
- Concurrent-user licensing can be far cheaper than per-seat pricing for teams with shifting shifts
- Combines CRM, ticketing and document management in a single tool
- Strong fit for German e-commerce with JTL and ERP integrations
- DSGVO and GoBD compliant with revision-safe archiving
- Flexible deployment: cloud SaaS or on-premise self-hosting
- Eliminates duplicate replies via a shared, transparent team inbox
Cons
- Primarily German-language product and support, with limited international presence
- Pricing requires a configurator and one-time setup fee plus separate hosting and storage costs
- Best suited to SMEs and e-commerce rather than large enterprises or non-DACH markets
- Administration relies on a native Windows client
- Support beyond the included 30 minutes is billed per minute
Key Features
Shared Multichannel Inbox
Bundles email, phone, fax, postal mail, chat and marketplace messages into one central inbox the whole team can process without duplicate replies.
Concurrent-User Licensing
Charges only for users logged in at the same time (CUL model) rather than every named account, so cost scales with actual concurrent usage.
AI Agents & Human Assist
AI agents and AI Human Assist speed up replies and reduce support workload by drafting and automating routine responses.
Document Management & OCR
Revision-safe DMS with text recognition (OCR) for archiving invoices, receipts and business-critical documents in a GoBD-compliant way.
Cross-Media Case History
Maintains a unified, media-spanning history of every customer interaction across all channels for full context.
Workflow Automation & Rules
Intelligent inboxes with Getting-Things-Done logic, automatic assignment across departments and employees, and rule-based routing.
ERP & E-commerce Integrations
Connects to ERP, inventory and accounting systems such as JTL-Wawi so order and customer data appears directly inside GREYHOUND.
E-Invoice Compliance
Handles the 2025 German e-invoice mandate with automated, legally compliant electronic invoicing.
Cloud or On-Premise Hosting
Run GREYHOUND as a managed cloud service or self-host on-premise with optional monitored self-operation.
Native & Web Clients
Native Windows administration client plus Web and Mac clients for productive work, allowing platform-independent access.
Pricing
- Concurrent-user (CUL) licensing
- Shared multichannel inbox (email, phone, fax, post, chat)
- Document management with OCR
- Cross-media case history
- Workflow automation and rules
- Native Windows, Web and Mac clients
- 299 EUR one-time setup fee
- 30 free support minutes per month
- Managed cloud hosting add-on
- DSGVO and GoBD compliant infrastructure
- Storage packages from 19 EUR/month (10 GB)
- Alternative: self-hosted on-premise
- 14-day free trial
- No credit card required
- No minimum contract term
Best For
E-commerce Customer Service
Online retailers handle all buyer messages from email, marketplaces, chat and phone in one shared inbox with order context pulled from ERP.
Paperless Office & Archiving
Teams capture, route, approve and archive invoices and documents with OCR in a revision-safe, GoBD-compliant way.
Shared Team Mailboxes
Departments replace generic info@ mailboxes with a collaborative inbox that prevents duplicate or missed replies.
E-Invoice Compliance
Companies meet Germany's 2025 e-invoicing mandate with automated, legally compliant electronic invoice handling.
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