Freshsales
AI-powered CRM for high-velocity sales teams
Founded
2010
Starting Price
$0
Category
Sales & CRM
Last updated February 12, 2026
About Freshsales
Freshsales is a sales-focused CRM by Freshworks that helps small and mid-sized businesses manage leads, automate outreach, and close deals faster. With built-in phone, email, chat, and AI-powered lead scoring via Freddy AI, Freshsales eliminates the need for separate communication tools while keeping the interface clean and accessible.
Pros & Cons
Pros
- Freddy AI provides genuinely useful lead scoring and deal insights without complex setup
- Built-in phone, email, and chat eliminate the need for separate communication tools
- Free plan supports 3 users with core CRM features — generous for startups
- Clean, intuitive interface requires minimal training compared to Salesforce or HubSpot
- Deep integration with the Freshworks ecosystem (Freshdesk, Freshmarketer, Freshchat)
Key Features
Freddy AI Lead Scoring
AI-powered lead scoring that ranks prospects by likelihood to convert based on engagement and behavior signals
Built-in Phone & Email
Native cloud telephony with call recording, voicemail, and email tracking without third-party tools
Sales Sequences
Multi-step automated outreach sequences with email, SMS, and task reminders for consistent follow-ups
Visual Sales Pipeline
Drag-and-drop pipeline with customizable stages, weighted deal values, and pipeline forecasting
Contact Lifecycle Stages
Track contacts from lead to customer with automatic stage progression based on activity and engagement
Workflow Automation
Automate repetitive tasks like assignment rules, status updates, and notification triggers
AI Deal Insights
Freddy AI highlights at-risk deals, recommends next best actions, and provides sales forecasting
Pricing
Free
$0/forever
- Up to 3 users
- Contact & account management
- Built-in chat, email & phone
- Contact lifecycle stages
- Mobile app
Best For
SMB Sales Teams
Small and mid-sized sales teams that need a full CRM with built-in calling and email without enterprise complexity
Startups
Early-stage companies that want AI lead scoring and pipeline management on a limited budget
Inside Sales
Teams doing high-volume phone and email outreach who want everything in one tool
Similar Tools
Featured In
#5
Best CRM for Sales Teams That Actually Close Deals (2026)
Best for small and mid-sized sales teams that want AI-powered lead scoring and deal insights at a fraction of the price that HubSpot or Salesforce charge for similar capabilities.
#3
Best CRM Software for Real Estate Agents & Brokers (2026)
Best for agents who want AI-powered lead prioritization and built-in calling at the most affordable price point for AI capabilities.
