About Fieldpoint
Fieldpoint is a cloud-based field service management platform built for growing commercial contractors and enterprise service organizations. It unifies work order management, intelligent scheduling, mobile dispatch, project tracking, and ERP integrations to streamline service operations across HVAC, fire and safety, medical devices, and other industries.
Pros & Cons
Pros
- Highly customizable to match complex service workflows
- Strong ERP integrations with NetSuite, Dynamics 365 Business Central, and QuickBooks
- Robust project management alongside break/fix work orders
- Mobile app works offline for technicians in low-connectivity sites
- Responsive implementation and support team noted in user reviews
Cons
- No public pricing; requires sales engagement for quotes
- Mobile sync can be sensitive to poor internet connections
- Steeper learning curve due to depth of configuration options
- User interface feels dated compared to newer FSM competitors
Key Features
Work Order Management
Create, assign, and track service work orders from intake through invoicing in a single workflow.
Intelligent Scheduling & Dispatch
Drag-and-drop dispatch board with skill-based routing, geolocation, and real-time technician status.
MobilePro App
iOS and Android field app with offline mode for technicians to capture time, parts, signatures, and photos.
Project Management
Multi-phase project tracking with budgets, milestones, and progress billing for complex installs.
Service Contracts & PM Scheduling
Manage recurring maintenance agreements, SLAs, and preventive maintenance schedules automatically.
Inventory & Parts Management
Track stock across warehouses and truck inventory with reorder points and parts requisitions.
Subcontractor Management
Dispatch work to third-party subs with portal access, cost tracking, and compliance documentation.
ERP & Accounting Integrations
Pre-built connectors to NetSuite, Microsoft Dynamics 365 Business Central, QuickBooks, and CMiC.
Quotes & Invoicing
Generate quotes, convert to work orders, and produce invoices tied to time, materials, and contracts.
Reporting & Dashboards
Real-time KPI dashboards and customizable reports for technician utilization, revenue, and SLA performance.
Pricing
- Per-user monthly subscription (approx. $75/user/month per third-party listings)
- Implementation, training, and change management billed separately
- Modules for work orders, dispatch, mobile, projects, and contracts
- ERP integrations (NetSuite, Dynamics 365 BC, QuickBooks, CMiC)
- Dedicated onboarding and customer success
Best For
HVAC and Mechanical Contractors
Dispatch technicians, manage preventive maintenance contracts, and track parts across multiple branches.
Fire & Life Safety Inspections
Schedule recurring inspections, capture compliance checklists in the mobile app, and generate inspection reports.
Medical Device Field Service
Track serialized equipment, warranty entitlements, and SLA-driven response times for clinical customers.
IT and Security Systems Installers
Run multi-phase install projects alongside ongoing service contracts with shared inventory and billing.
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