Evatic
All-in-one service management solution for field service and managed print
About Evatic
Evatic by Asolvi is a comprehensive service management platform designed for field service, managed print services, and equipment servicing businesses. It combines scheduling, invoicing, stock control, contract management, and AI-powered troubleshooting into a unified cloud-based solution that helps service organizations streamline operations and improve first-time fix rates.
Pros & Cons
Pros
- Tightly integrated contract management and field service in one platform
- AI-powered knowledge base accelerates troubleshooting and reduces repeat visits
- Strong managed print services capabilities with automated meter reading and toner management
- Real-time GPS tracking and route optimization improve technician efficiency
- Cloud-based with modern API connectivity for seamless third-party integrations
- Remote video support reduces unnecessary on-site visits
Cons
- Complex interface can be overwhelming for new users during onboarding
- Pricing starts at $175/month which may be high for very small service teams
- Setup requires significant upfront configuration and data alignment
- Primarily focused on European market with strongest presence in Scandinavia and Western Europe
- Limited public pricing transparency — must contact sales for full details
Key Features
AI-Powered Knowledge Base
Transforms technical documents into an intelligent troubleshooting assistant that provides step-by-step instructions and links to relevant information
Field Service Scheduling
Drag-and-drop job allocation with real-time GPS tracking, route optimization, and skill-based engineer assignment
Contract Management
Flexible contract billing with configurable frequencies, automated price uplifts, and comprehensive SLA tracking
Remote Video Support
Live video technology enables engineers to view faulty equipment on camera and guide customers through fixes with real-time pointers
Smart Toner Management
Automated meter readings, toner replacement alerts, and proactive consumables management to minimize waste and overstocking
Asset & Equipment Tracking
Centralized data for all service, contract, billing, and parts history across managed devices and equipment
Warehouse & Stock Control
Comprehensive inventory management module for parts and consumables across multiple locations
Automated Invoicing
Rules-based automatic invoice generation from meter readings, service calls, and contract terms
Mobile Engineer App
Intuitive mobile app with checklists, job details, and real-time updates for field technicians
API & ERP Integration
Connects with accounting systems, CRM platforms, and fleet management tools via modern REST APIs
Pricing
- Service management
- Job scheduling & dispatch
- Contract management
- Invoicing & billing
- Stock control
- Mobile engineer app
- API integrations
- AI knowledge base
Best For
Managed Print Services
Automate meter readings, toner management, and device monitoring for MPS dealers and distributors
Field Service Operations
Schedule and dispatch technicians with skill-based routing, GPS tracking, and mobile job management
Office Equipment Servicing
Manage contracts, warranties, and maintenance schedules for copier and printer fleets
HVAC & Building Services
Track assets, schedule preventive maintenance, and manage service contracts for building equipment
Medical Equipment Maintenance
Ensure compliance and uptime for critical medical devices with predictive maintenance and audit trails
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