FeedbackRig
AI-powered customer feedback platform to measure satisfaction and reduce churn
About FeedbackRig
FeedbackRig is a customer feedback and NPS platform that helps businesses gather actionable feedback across websites, apps, email, and in-page surveys. It uses AI-powered analytics, sentiment analysis, and text analytics to surface trends, identify unhappy customers proactively, and turn responses into key performance indicators. Built by LogicInflux Ltd, it integrates with tools like Slack and Trello and supports white-labeling and custom domains.
Pros & Cons
Pros
- Collects feedback across many channels (web, app, email, in-page, surveys) from one platform
- Free plan and 14-day trial make it easy to start without commitment
- AI sentiment and text analytics help surface unhappy customers proactively
- White-labeling, custom domains, and custom CSS for branded feedback pages
- Slack and Trello integrations plus webhooks for connecting to existing workflows
Cons
- Response limits are fairly low on lower tiers (50/mo free, 1,000/mo Business)
- Large jump from $49 Business to $299 Enterprise with no mid-tier option
- Free plan forces FeedbackRig branding on feedback pages
- Smaller, lesser-known vendor compared to major feedback and survey platforms
Key Features
Multi-Channel Feedback
Collect feedback from websites, apps, email, in-page widgets, and standalone web surveys with a single setup script.
AI-Powered Analytics
Turn raw feedback into actionable insights, KPIs, and clear data visualizations to guide strategic decisions.
Sentiment & Text Analysis
Automatically analyze open-text responses for sentiment to spot dissatisfied customers before they churn.
Unlimited Campaigns
Create unlimited feedback campaigns and widgets through an easy-to-use interface.
White Labeling
Customize feedback pages with your own branding, header, footer, custom CSS, and your own domain.
Over-Surveying Protection
Built-in controls ensure customers are never over-surveyed, with full configuration over frequency.
Integrations
One-click Slack notifications and Trello card creation, plus webhooks to post responses to your own apps.
Data Export
Export all your feedback data anytime as Excel (.xls) or CSV files.
Team Management
Invite staff and team members with full or limited access to dashboards and reports.
Pricing
- Unlimited questions
- 50 responses/month
- Multiple platforms
- Single administrator
- Generic thank-you text
- FeedbackRig branding
- Unlimited questions
- 1,000 responses/month
- Up to 5 team members
- Text analytics
- Sentiment analysis
- Improved dashboard
- Custom thank-you text
- Your own domain
- Custom branding
- Unlimited questions
- 10,000 responses/month
- Up to 25 team members
- Text analytics
- Sentiment analysis
- Improved dashboard
- Custom thank-you text
- Your own domain
- Custom branding
Best For
Measuring Customer Satisfaction
Run real-time NPS and CSAT surveys to track how products and services meet customer expectations.
Reducing Churn
Use sentiment analysis to identify dissatisfied customers early and intervene before they leave.
Website & App Feedback
Embed feedback widgets on sites and apps to capture visitor input with a single setup script.
Closing the Loop with Teams
Route feedback into Slack and Trello so product and support teams can act on it quickly.
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