Divalto Field Service
ERP software for installation, maintenance, and after-sales service management
About Divalto Field Service
Divalto Field Service is an industry-specific field service management solution from French ERP/CRM publisher Divalto. It connects head-office operations with field teams to manage installation projects, maintenance contracts, intervention scheduling, and after-sales service, combining a full ERP backbone with a mobile app for technicians on the ground.
Pros & Cons
Pros
- Built on a mature 40-year-old ERP/CRM platform, not a standalone point tool
- Native customer portal and ERP integration reduce data silos between office and field
- Offline-capable mobile app suited to remote intervention sites
- Open architecture with API and IoT support for connected equipment
- Strong fit for installation, maintenance, and after-sales businesses with contract-based service
Cons
- Pricing is largely quote-based; only the Essentials tier publishes a list price
- ERP-grade scope means a heavier implementation than lightweight field-service apps
- Primarily marketed in French and Canadian/European markets
- Best suited to mid-market and enterprise rather than very small teams
Key Features
Intervention Scheduling
Plan preventive and corrective interventions with automatic forecasting from customer contracts.
Contract Management
Manage maintenance and service contracts with automatic intervention forecasting and billing.
Mobile App with Offline Mode
Field technicians can access jobs, log work, and complete interventions even without connectivity.
Installed Base & Asset Tracking
Real-time mapping of the installed base and equipment so teams know what's deployed and where.
Quotation & Installation Modeling
Model equipment sales and installation quotes with flexible pricing from the product catalog.
Project Visibility
Operational and financial project tracking and reporting for installation and service projects.
Customer Portal
Native portal extending ERP functionality to customers for collaborative work and document access.
API & IoT Integration
Open architecture compatible with third-party tools, web services, and IoT devices.
Pricing
- Entry-level ERP focused on field-service operations
- CRM available as an option
- Intervention scheduling
- Mobile app for technicians
- Advanced finance
- Field service operations
- Industrial operations and quality control
- Standard manufacturing, trade, and advanced logistics
- All-inclusive ERP + CRM package
- Premium Service support
- All Enterprise capabilities
Best For
Maintenance Contract Management
Service companies managing recurring maintenance contracts with automatic intervention forecasting and billing.
Equipment Installation Projects
Teams installing equipment can model quotes, track project costs, and map the installed base.
After-Sales Service Operations
After-sales departments coordinating corrective interventions and technician dispatch from a single ERP.
Connected Field Service
Businesses leveraging IoT-equipped assets that trigger interventions through API integrations.
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