Deskero
Simple, customizable cloud help desk and support ticket system
About Deskero
Deskero is a cloud-based help desk and support ticketing platform that consolidates customer requests from email, live chat, websites, and social networks into a single, manageable ticket queue. Built by NABRA LTD in London, it focuses on multichannel support, customizable workflows, and social media monitoring so small and mid-sized teams can deliver responsive customer service from one place.
Pros & Cons
Pros
- Easy to set up with social, email, and web channels connected with minimal effort
- Unifies multichannel customer requests into a single ticket queue
- Customizable workflows and automations to fit different team setups
- Built-in knowledge base helps agents and customers find answers fast
- Responsive, helpful customer support team
- Free trial and a low entry price point for small teams
Cons
- User interface feels dated compared to newer help desk platforms
- Limited customization for ticket views and workflow organization
- Mobile app can be unreliable at times
- Admin area can feel crowded and the chat module lags behind the rest of the product
- Premium tier is expensive at EUR 90 per agent per month
Key Features
Multichannel Ticketing
Turns customer messages from email, live chat, web forms, and social networks into a unified ticket queue managed in one database.
Social Network Monitoring
Tracks and converts mentions and messages from social channels like Twitter/X and Facebook into actionable support tickets.
Live Chat
Built-in live chat and feedback widget lets agents talk to customers in real time directly from the help desk.
Ticket Assignment Rules
Automatic assignment and routing rules direct incoming tickets to the right agents and teams.
Scenarios & Automations
Design custom automations and business/logic rules to streamline repetitive support workflows.
Customizable Workflows
Fine-tune the look and workflow of the help desk to match how your team works.
Knowledge Base
Create a self-service knowledge base so customers and agents can find answers quickly.
Full APIs
Complete REST APIs to integrate Deskero with the other tools and software your business already uses.
Service Levels & Time Tracking
Define SLAs and track time spent on tickets for accountability and reporting.
Multi-Brand Management
Manage support for multiple brands or products from a single Deskero account on higher plans.
Pricing
- Max 5 agents
- Social network ticketing
- Automatic assignment
- Live chat
- Desktop notifications
- Full APIs
- Unlimited agents
- Complete multi-channel
- Ticket assignment rules
- Chat & feedback widget
- Service levels
- Scenarios (automations)
- Everything in Business
- Multi-brand management
- Time tracking
- Extended business & logic rules
- Free internal agents
- Extra support & customizations
Best For
Small Business Customer Support
Small teams centralize email, chat, web, and social requests into one affordable help desk.
Social Media Support
Monitor and respond to customer messages and mentions from social networks as support tickets.
Multi-Brand Help Desk
Companies managing several brands run all their support from a single Deskero account on the Premium plan.
Knowledge Base & Self-Service
Build a customer-facing knowledge base to deflect repetitive inquiries and speed up resolution.
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