
Simple, customizable cloud help desk and support ticket system
Deskero is a cloud-based help desk and support ticketing platform that consolidates customer requests from email, live chat, websites, and social networks into a single, manageable ticket queue. Built by NABRA LTD in London, it focuses on multichannel support, customizable workflows, and social media monitoring so small and mid-sized teams can deliver responsive customer service from one place.
Turns customer messages from email, live chat, web forms, and social networks into a unified ticket queue managed in one database.
Tracks and converts mentions and messages from social channels like Twitter/X and Facebook into actionable support tickets.
Built-in live chat and feedback widget lets agents talk to customers in real time directly from the help desk.
Automatic assignment and routing rules direct incoming tickets to the right agents and teams.
Design custom automations and business/logic rules to streamline repetitive support workflows.
Fine-tune the look and workflow of the help desk to match how your team works.
Create a self-service knowledge base so customers and agents can find answers quickly.
Small teams centralize email, chat, web, and social requests into one affordable help desk.
Monitor and respond to customer messages and mentions from social networks as support tickets.
Companies managing several brands run all their support from a single Deskero account on the Premium plan.
Build a customer-facing knowledge base to deflect repetitive inquiries and speed up resolution.

Unified messaging platform for customer conversations at scale

AI customer service platform with live chat and chatbots

Complete customer service platform with AI-powered ticketing and omnichannel support

AI-powered helpdesk software for effortless customer support at scale
Complete REST APIs to integrate Deskero with the other tools and software your business already uses.
Define SLAs and track time spent on tickets for accountability and reporting.
Manage support for multiple brands or products from a single Deskero account on higher plans.

AI-first customer service platform with Fin AI agent for instant resolutions