Deskero
Simple, customizable cloud help desk and support ticket system
Founded
N/A
Starting Price
EUR 9
Category
Customer Support
Last updated June 16, 2026
About Deskero
Deskero is a cloud-based help desk and support ticketing platform that consolidates customer requests from email, live chat, websites, and social networks into a single, manageable ticket queue. Built by NABRA LTD in London, it focuses on multichannel support, customizable workflows, and social media monitoring so small and mid-sized teams can deliver responsive customer service from one place.
Pros & Cons
Pros
- Easy to set up with social, email, and web channels connected with minimal effort
- Unifies multichannel customer requests into a single ticket queue
- Customizable workflows and automations to fit different team setups
- Built-in knowledge base helps agents and customers find answers fast
- Responsive, helpful customer support team
Key Features
Multichannel Ticketing
Turns customer messages from email, live chat, web forms, and social networks into a unified ticket queue managed in one database.
Social Network Monitoring
Tracks and converts mentions and messages from social channels like Twitter/X and Facebook into actionable support tickets.
Live Chat
Built-in live chat and feedback widget lets agents talk to customers in real time directly from the help desk.
Ticket Assignment Rules
Automatic assignment and routing rules direct incoming tickets to the right agents and teams.
Scenarios & Automations
Design custom automations and business/logic rules to streamline repetitive support workflows.
Customizable Workflows
Fine-tune the look and workflow of the help desk to match how your team works.
Knowledge Base
Create a self-service knowledge base so customers and agents can find answers quickly.
Pricing
Grow
EUR 9/agent/month
- Max 5 agents
- Social network ticketing
- Automatic assignment
- Live chat
- Desktop notifications
Best For
Small Business Customer Support
Small teams centralize email, chat, web, and social requests into one affordable help desk.
Social Media Support
Monitor and respond to customer messages and mentions from social networks as support tickets.
Multi-Brand Help Desk
Companies managing several brands run all their support from a single Deskero account on the Premium plan.
Knowledge Base & Self-Service
Build a customer-facing knowledge base to deflect repetitive inquiries and speed up resolution.
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