ClientLook
The all-in-one CRM platform for commercial real estate sales professionals
About ClientLook
ClientLook is a cloud CRM built specifically for commercial real estate brokers. It combines contact management, a proprietary property database fed by LightBox property data, sale and lease comp tracking, deal pipelines, and client-facing reporting in one place. Founded in 2009, it is now part of LightBox and is sold per user with a 10-day free trial.
Pros & Cons
Pros
- Built only for commercial real estate, so comps, listings, requirements, and property records are first-class objects rather than custom workarounds
- Direct import from LightBox's 155M+ US property records with ongoing ownership and financing updates
- Reviewers describe it as simple to learn, with fast onboarding and little training needed
- Unlimited support, customization help, and personalized training included in the subscription
- Transparent per-user pricing with a monthly option and a free trial
Cons
- Expensive for solo brokers at $129/user/month on the monthly plan
- Lacks marketing automation and social media integration found in general-purpose CRMs
- Reporting is described by reviewers as more limited than broader CRM platforms
- Some users have reported slowness at peak times of day
- Few recent public reviews, making it hard to gauge current user sentiment
Key Features
CRE Contact Management
Store contacts, group them, and link them to properties, deals, and documents so relationship history stays in one record.
Integrated Property Database
Build a proprietary property database by importing from LightBox's data service of over 155 million US property records, with ongoing updates on ownership, sales, and financing changes.
Sale and Lease Comps
Add sale and lease comps to property records, convert closed listings into comps, and share comp reports with clients.
Deal and Pipeline Tracking
Track listings, requirements, and any deal type in a consolidated pipeline with deal-related activities, files, and emails.
Virtual Deal Room
Collaborate with clients and team members in real time, organizing updates, calls, files, and incoming and outgoing email per deal.
Client Reporting
Send presentation-quality market reports or share a collaborative 'war room' view with clients.
Custom Fields
Add custom property and contact fields and search them to fit a brokerage's own data model.
Mobile Apps
Native iPhone and Android apps with auto-dial, call outcome logging, and emails that attach automatically to records.
Tasks and Activities
Schedule tasks and events and log activities against contacts, properties, and deals.
Pricing
- Full product access for 10 days
- Converts to $129/user/month afterward
- Month-to-month term
- Contact, property, and deal management
- Mobile apps
- Unlimited support and personalized training
- Convert to annual anytime
- Paid upfront (effectively $89/month)
- Everything in Monthly
- Lowest per-user cost
Best For
CRE Brokerage Teams
Brokers track contacts, properties, and deal pipelines across sale and lease transactions in a shared system.
Building a Proprietary Property Database
Import parcel and ownership data from LightBox to create and maintain a market-specific property database.
Comp Tracking
Record sale and lease comps in a market and turn closed listings into comps for future pitches and valuations.
Client Reporting for Assignments
Share market reports and collaborative deal rooms with clients to win and service listing assignments.
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