Chatra
Live chat and messaging platform for e-commerce and small businesses
About Chatra
Chatra is a cloud-based live chat platform designed for small businesses and e-commerce retailers. It enables real-time conversations with website visitors through a streamlined chat widget, proactive messaging, and group chats, helping businesses increase conversions and provide better customer support. Now part of Brevo.
Pros & Cons
Pros
- Generous free plan with unlimited chats for a single agent
- Very easy to set up and integrate with existing websites
- Proactive messaging helps boost conversion rates for e-commerce
- Group chat allows multiple team members to collaborate in one conversation
- Integrates well with Shopify, Slack, and Facebook Messenger
Cons
- No automatic case assignment — agents must manually pick up conversations
- Mobile app lacks spell check and occasionally logs out without notification
- Feature development is slow with user requests often going unaddressed
- Pricing per-agent model can become expensive for larger teams
Key Features
Real-Time Live Chat
Communicate with website visitors instantly through a streamlined chat widget with typing indicators and read receipts
Proactive Messaging
Automatically target visitors based on their behavior to offer timely assistance or promotional content
Group Chat
Multiple employees and specialists can join the same chat window to provide expertise without transferring the conversation
Offline Messaging
Capture messages when agents are offline so no customer inquiry goes unanswered
Visitor Intelligence
See which pages customers are browsing and their location to provide more relevant assistance
Multi-Channel Integration
Connect with Shopify, Facebook Messenger, Slack, and other platforms from a single dashboard
Chat Notes & History
Add internal notes to conversations and access full chat history for context
Multi-Lingual Widget
Support customers in their preferred language with a customizable multilingual chat widget
Pricing
- 1 agent
- Unlimited chats
- Basic widget customization
- Offline messaging
- Chat history
- Everything in Free
- Multiple agents
- Typing insights
- Visitor info
- Chat notes
- 10-day free trial
- Everything in Essential
- Proactive messaging
- Group chats
- Advanced integrations
- Priority support
Best For
E-Commerce Customer Support
Engage online shoppers in real-time, answer product questions, and reduce cart abandonment with proactive chat triggers
Lead Generation for Small Business
Capture visitor inquiries through live chat and offline messaging to build a pipeline of potential customers
Team-Based Support
Use group chats to bring in product specialists without transferring the customer, providing faster resolution
Multi-Channel Engagement
Manage conversations from your website, Facebook Messenger, and email all from a single dashboard
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