Black ICE CRM
Fully configurable CRM for the full sales cycle
About Black ICE CRM
Black ICE CRM is a web-based customer relationship management platform designed for small to midsize businesses. It centralizes customer data and manages the entire sales cycle from leads through quotes, orders, and invoicing, with built-in modules for inventory, stock, email and SMS marketing, and project management. The platform is multi-lingual (17+ languages) and multi-currency, offered as a hosted service or installed on-premise.
Pros & Cons
Pros
- Broad module coverage spanning sales, inventory, marketing, and projects in a single tool
- Highly customizable with configurable fields and workflows
- Web-based access from any location with centralized data across offices
- Multi-lingual and multi-currency for international teams
- Choice of hosted SaaS or self-hosted on-premise deployment
Cons
- Limited public review data compared to mainstream CRMs
- Interface and UX feel dated next to modern competitors
- Onboarding and configuration typically require vendor or reseller assistance
- Smaller ecosystem of integrations and third-party apps
Key Features
Lead & Account Management
Capture, track, and qualify leads, accounts, contacts, and opportunities across the full pipeline.
Quotes, Orders & Invoicing
Generate quotes, convert them to orders, and issue invoices with automatic stock reduction.
Product & Stock Management
Track product catalogs, inventory levels, and purchase orders inside the CRM.
Email & SMS Marketing
Run targeted email and SMS campaigns directly from customer records.
Project Management
Plan tasks, timelines, and resources alongside the sales and customer data.
Service & Ticket Management
Log customer service tickets, assets, and contracts for post-sale support.
Customizable Modules
Add fields, configure workflows, and tailor dashboards to fit specific business processes.
Multi-Lingual & Multi-Currency
Supports 17+ languages and multiple currencies for international teams.
Reporting & Forecasting
Built-in reports, sales forecasts, and performance analytics across modules.
Hosted or Self-Hosted
Run on the vendor's UK/US servers with 24/7 monitoring, or install on-premise.
Pricing
- Core CRM modules
- Leads, accounts & contacts
- Basic reporting
- Email support
- Everything in Basic
- Quotes, orders & invoicing
- Stock & product management
- Workflow customizations
- Everything in Professional
- Email & SMS marketing
- Project management module
- Priority 24/7 support
- On-premise installation option
Best For
Small business sales pipeline
Manage leads, opportunities, quotes, and invoices in one platform without stitching together separate tools.
Distributors & resellers
Combine CRM with stock and order management to track inventory alongside customer accounts.
International teams
Operate across regions with multi-language and multi-currency support out of the box.
On-premise CRM deployments
Organizations with data residency or compliance needs that prefer self-hosted CRM software.
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