Zoko
WhatsApp commerce platform built for Shopify and D2C brands
Founded
2020
Starting Price
$24.99
Category
Communication
Last updated March 19, 2026
About Zoko
Zoko is a commerce-first WhatsApp CRM designed for Shopify merchants and D2C brands. It syncs your product catalog directly to WhatsApp, automates abandoned cart recovery, sends order notifications, and runs broadcast campaigns — turning WhatsApp into a full sales channel. With native Shopify integration, AI-powered chatbots, and no markup on Meta's messaging rates, Zoko is purpose-built for e-commerce businesses that want to sell through WhatsApp.
Pros & Cons
Pros
- Best-in-class Shopify integration with direct catalog sync and order management
- No markup on Meta's WhatsApp conversation rates (Team plan and above)
- Purpose-built for e-commerce with abandoned cart recovery and COD confirmation
- Affordable entry point at $24.99/month for small D2C brands
- 7-day free trial with no credit card required
Cons
Key Features
Shopify Integration
Deep native Shopify integration that syncs product catalogs, inventory, and order data directly to WhatsApp
Abandoned Cart Recovery
Automated WhatsApp flows to recover abandoned carts with personalized product reminders and direct checkout links
WhatsApp Broadcasts
Send targeted marketing campaigns to customer segments with personalized messages and dynamic content
Zoko Flows
Visual automation builder for creating chatbot flows, cart recovery sequences, and customer engagement workflows
AI Chatbot
AI-powered conversational agent that handles FAQs, product recommendations, and customer support automatically
Order Notifications
Automated real-time order confirmations, shipping updates, and delivery alerts via WhatsApp
Team Inbox
Shared inbox for multiple agents with auto-distribution routing based on availability or skillset
Pricing
Starter
$24.99/month
- 3 agents included
- Shopify integration
- WhatsApp broadcasts
- Basic chatbot flows
- 1,000 free service conversations/month
Best For
Shopify Cart Recovery
Automatically send personalized abandoned cart reminders via WhatsApp with product images and direct checkout links
D2C Order Management
Automate order confirmations, shipping updates, and delivery alerts to reduce support tickets and improve customer experience
WhatsApp Sales Channel
Turn WhatsApp into a revenue-generating sales channel with product catalogs, browsing, and in-chat purchasing
COD Order Verification
Reduce Return to Origin rates by confirming Cash on Delivery orders via WhatsApp before shipping
