Zoko
WhatsApp commerce platform built for Shopify and D2C brands
About Zoko
Zoko is a commerce-first WhatsApp CRM designed for Shopify merchants and D2C brands. It syncs your product catalog directly to WhatsApp, automates abandoned cart recovery, sends order notifications, and runs broadcast campaigns — turning WhatsApp into a full sales channel. With native Shopify integration, AI-powered chatbots, and no markup on Meta's messaging rates, Zoko is purpose-built for e-commerce businesses that want to sell through WhatsApp.
Pros & Cons
Pros
- Best-in-class Shopify integration with direct catalog sync and order management
- No markup on Meta's WhatsApp conversation rates (Team plan and above)
- Purpose-built for e-commerce with abandoned cart recovery and COD confirmation
- Affordable entry point at $24.99/month for small D2C brands
- 7-day free trial with no credit card required
Cons
- Primarily Shopify-focused — limited value for non-Shopify e-commerce platforms
- Starter plan has per-conversation markup that adds up at scale
- Custom flows cost an additional $5.99/flow/month on top of subscription
- Limited to WhatsApp and Instagram — not a true omnichannel platform
Key Features
Shopify Integration
Deep native Shopify integration that syncs product catalogs, inventory, and order data directly to WhatsApp
Abandoned Cart Recovery
Automated WhatsApp flows to recover abandoned carts with personalized product reminders and direct checkout links
WhatsApp Broadcasts
Send targeted marketing campaigns to customer segments with personalized messages and dynamic content
Zoko Flows
Visual automation builder for creating chatbot flows, cart recovery sequences, and customer engagement workflows
AI Chatbot
AI-powered conversational agent that handles FAQs, product recommendations, and customer support automatically
Order Notifications
Automated real-time order confirmations, shipping updates, and delivery alerts via WhatsApp
Team Inbox
Shared inbox for multiple agents with auto-distribution routing based on availability or skillset
COD Confirmation
Automated Cash on Delivery order verification via WhatsApp to reduce RTO (Return to Origin) rates
WhatsApp Catalog
Display products with images, descriptions, and prices directly within WhatsApp conversations
Chat Widget
Website chat widget that connects visitors directly to your WhatsApp business account
Pricing
- 3 agents included
- Shopify integration
- WhatsApp broadcasts
- Basic chatbot flows
- 1,000 free service conversations/month
- $0.015 per-conversation markup
- 7-day free trial
- 5 agents included
- Everything in Starter
- No markup on Meta rates
- Advanced automation flows
- Abandoned cart recovery
- Order notifications
- Team routing
- 10 agents included
- Everything in Team
- AI chatbot
- Advanced analytics
- Priority support
- Custom flows
- 15+ agents included
- Everything in Pro
- Dedicated account manager
- Custom integrations
- SLA guarantees
Best For
Shopify Cart Recovery
Automatically send personalized abandoned cart reminders via WhatsApp with product images and direct checkout links
D2C Order Management
Automate order confirmations, shipping updates, and delivery alerts to reduce support tickets and improve customer experience
WhatsApp Sales Channel
Turn WhatsApp into a revenue-generating sales channel with product catalogs, browsing, and in-chat purchasing
COD Order Verification
Reduce Return to Origin rates by confirming Cash on Delivery orders via WhatsApp before shipping
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Featured In
7 Best WhatsApp Business Platforms for D2C Brands (2026)
Best for Shopify D2C brands who want the lowest cost at scale — zero Meta markup and purpose-built commerce features make Zoko the economics champion, but only if your store runs on Shopify.
Best WhatsApp Chatbot Platforms for Customer Retention (2026)
Best Shopify-native pick for D2C brands who want zero-markup conversation pricing and retention templates out of the box.
Best WhatsApp Broadcast Tools for Small Ecommerce Teams (2026)
Best for ecommerce teams pursuing conversational commerce where the goal is a complete purchase inside WhatsApp, not just campaigns driving to a website.
Top 8 Interakt Alternatives for WhatsApp Business in 2026
Best for Shopify D2C brands where WhatsApp is a core post-purchase and cart-recovery channel.
Best WhatsApp Business Platforms in 2026: Ranked by Use Case
Best for small Shopify merchants who want WhatsApp as a lightweight second storefront with minimal configuration.