Zammad

About Zammad

Zammad is an open-source helpdesk and customer support platform that consolidates interactions from email, chat, phone, social media (Twitter, Facebook), and web forms into a single ticketing system. Built for teams that need flexible deployment options, Zammad offers both cloud-hosted and self-hosted editions with full source code access under the AGPL license. The platform features automated ticket routing, customizable triggers and escalation rules, SLA management, time tracking, knowledge base, and comprehensive reporting. Zammad's AI features provide ticket summaries with intent detection, key points, and sentiment analysis. With a clean web interface, full-text search across all communication channels, and integrations with popular tools, Zammad serves as a powerful open-source alternative to Zendesk and Freshdesk for businesses of all sizes.