Vidiv
AI voice agent for customer service automation
About Vidiv
Vidiv is an AI voice agent platform that automates customer interactions across phone and chat channels. It handles inquiries, lead qualification, appointment scheduling, and technical support, with personalized agent training, CRM integration, and KRISP noise cancellation.
Pros & Cons
Pros
- Reduces inbound call volume by up to 50% with 24/7 automated handling
- ISO 27001 certified and aligned with EU AI Act standards
- Customizable training for industry-specific terminology and workflows
- KRISP noise cancellation improves call quality in noisy environments
- Backed by Visual MS, an established Spanish technology group
Cons
- Pricing is not transparent — demo required for any quote
- Strongest fit for Spanish-speaking markets (Spanish phone numbers, Spanish-first UX)
- Limited public review data compared to larger AI voice platforms
- Setup requires custom training and integration work upfront
Key Features
AI Voice Agent
Automates inbound and outbound voice calls with natural conversational AI.
Chat Channel Support
Handles customer inquiries via chat in addition to voice.
CRM Integration
Connects to your CRM to personalize conversations and log interactions.
Custom Agent Training
Train the agent on your business documents, processes, and tone of voice.
KRISP Noise Cancellation
Removes background noise for clearer voice interactions on both sides.
Analytics & Metrics
Advanced reporting on conversation volume, outcomes, and agent performance.
Spanish Phone Number Provisioning
Provides national Spanish phone numbers for handling incoming calls.
24/7 Availability
Always-on customer service that reduces call volume by up to 50%.
Pricing
- Personalized AI voice agent
- Voice and chat channels
- CRM integration
- Custom training on your data
- Analytics dashboard
- ISO 27001 compliant
Best For
Customer Support Automation
Handle high volumes of inbound support calls and chats without expanding the human agent team.
Lead Qualification & SDR
Qualify inbound leads, book appointments, and route hot prospects to sales reps.
Phone Switchboard Replacement
Replace traditional phone receptionists with an AI agent that routes calls and answers FAQs.
Onboarding & Training Assistance
Provide always-available answers to internal staff and new hires during onboarding.
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