Open-source helpdesk and ticketing system built for e-commerce and multi-channel support
UVDesk is an open-source helpdesk solution built on Symfony and Backbone.js that transforms customer inquiries from email, social media, and web forms into organized support tickets. Designed with e-commerce businesses in mind, UVDesk integrates natively with Shopify, PrestaShop, Magento, and OpenCart, letting support teams manage orders and customer issues from a single dashboard. The platform offers unlimited agents, tickets, and mailbox integrations with no artificial caps, along with automation rules for ticket routing, canned responses, task management, SLA tracking, and a built-in knowledge base. UVDesk is available as a free self-hosted open-source edition (MIT license) or as affordable SaaS plans starting at just $8/agent/month — making it one of the most cost-effective helpdesk solutions for growing businesses.
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Best for e-commerce customer support — native integrations with major e-commerce platforms and unlimited everything on the free tier make it ideal for online stores
Best for e-commerce teams who want native order-context inside tickets without paying Zendesk Suite plus integration markups.
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