UVDesk

About UVDesk

UVDesk is an open-source helpdesk solution built on Symfony and Backbone.js that transforms customer inquiries from email, social media, and web forms into organized support tickets. Designed with e-commerce businesses in mind, UVDesk integrates natively with Shopify, PrestaShop, Magento, and OpenCart, letting support teams manage orders and customer issues from a single dashboard. The platform offers unlimited agents, tickets, and mailbox integrations with no artificial caps, along with automation rules for ticket routing, canned responses, task management, SLA tracking, and a built-in knowledge base. UVDesk is available as a free self-hosted open-source edition (MIT license) or as affordable SaaS plans starting at just $8/agent/month — making it one of the most cost-effective helpdesk solutions for growing businesses.