Twilio
The customer engagement platform trusted by 335,000+ businesses
Founded
2008
Starting Price
0.0079
Category
Communication
Last updated March 11, 2026
About Twilio
Twilio is a cloud communications platform that provides APIs for messaging, voice, video, email, and authentication. It enables developers to programmatically send and receive SMS, make phone calls, verify users, and build omnichannel customer engagement workflows using pay-as-you-go pricing.
Pros & Cons
Pros
- Extremely flexible APIs with support for virtually every communication channel
- True pay-as-you-go pricing with no upfront commitments or contracts
- Excellent developer documentation and SDKs for 7+ programming languages
- Massive global infrastructure with reliability at scale
- Highly composable — mix and match only the products you need
Cons
Key Features
SMS & MMS API
Send and receive text messages globally with support for SMS, MMS, and RCS protocols.
Voice API
Make and receive phone calls, build IVR systems, and add voice capabilities to applications.
WhatsApp Business API
Send notifications, alerts, and conversational messages through WhatsApp.
Email API (SendGrid)
Transactional and marketing email delivery with SMTP relay and dedicated IP options.
Video API
Embed programmable video conferencing and real-time communication into applications.
Twilio Verify
User authentication via SMS, voice, email, and push notification one-time passcodes.
Twilio Flex
Fully programmable cloud contact center platform with omnichannel routing.
Pricing
Pay-As-You-Go SMS
0.0079/message
- Outbound and inbound SMS
- MMS and RCS support
- Global reach to 180+ countries
- Delivery receipts and analytics
Pay-As-You-Go Voice
Best For
Two-Factor Authentication
Add SMS, voice, or email verification to login flows and sensitive transactions using Twilio Verify.
Customer Notifications
Send transactional alerts, order updates, appointment reminders, and shipping notifications via SMS or WhatsApp.
Cloud Contact Center
Build a fully customizable omnichannel contact center with Twilio Flex for support and sales teams.
Marketing Campaigns
Run email and SMS marketing campaigns with audience segmentation powered by Segment CDP.
