Splynx
All-in-one ISP billing and network management platform
About Splynx
Splynx is a comprehensive OSS/BSS platform built for Internet Service Providers, automating billing, network management, customer support, field services, and sales in one system. It serves over 1,000 ISPs worldwide with features like RADIUS authentication, TR-069 device provisioning, IPAM, and a customer self-service portal.
Pros & Cons
Pros
- Purpose-built for ISPs with end-to-end OSS/BSS coverage
- Powerful REST API enables deep customization and integrations
- Responsive customer support that takes feedback seriously
- All features included at every tier - no per-seat or feature gating
- Cloud hosting bundled with subscription
Cons
- Minimum $300/month makes it expensive for very small ISPs
- Some users report occasional uptime issues
- Steep learning curve for ISPs new to OSS/BSS platforms
- Pricing scales with subscriber count which can get costly at scale
Key Features
ISP Billing Automation
Recurring and prepaid billing with automated invoicing and online payments.
RADIUS & IPAM
Built-in RADIUS server and IP address management for network access control.
TR-069 ACS
Auto-configuration server for remote provisioning and management of CPE devices.
CRM & Customer Portal
Sales pipeline tracking and a self-service portal where customers manage their accounts.
Ticketing System
Built-in helpdesk with automated workflows and SLA tracking.
Field Service Management
Schedule technicians, dispatch work orders, and track field activities on mobile.
Inventory Tracking
Track equipment and stock across multiple warehouses and technician vans.
Multi-Channel Communications
Send notifications via email, SMS, WhatsApp, and voice calls.
Network Monitoring
Monitor uptime, traffic, and device health across the ISP network.
Open API
Powerful REST API for custom modules and third-party integrations.
Pricing
- Core billing & invoicing
- RADIUS authentication
- Customer portal
- Unlimited admin accounts
- Cloud hosting included
- Everything in Basic
- TR-069 ACS
- Field service management
- Advanced reporting
- API access
- Everything in Pro
- Custom integrations
- Dedicated support
- SLA guarantees
- On-premise option
Best For
WISP Billing Automation
Wireless ISPs automate recurring billing, online payments, and customer notifications.
Fiber Provider Operations
FTTH and GPON providers manage provisioning, RADIUS, and field installs from one platform.
ISP Customer Self-Service
Replace manual support workflows with a customer portal for invoices, usage, and tickets.
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