Shipdeck
A lean bug and feature tracker for small software teams collaborating with clients
About Shipdeck
Shipdeck is a bug and feature tracker from Mintbit for small software teams and agencies that build software for clients. It pairs an issue tracker with a focused Kanban board, lets clients log in to file bug reports and feature requests, and turns completed issues into a shareable changelog. The product was previously called Releasly.
Pros & Cons
Pros
- Flat monthly pricing per team rather than per user, so adding a few staff does not raise the bill
- Clients get their own login to file and follow bug reports and feature requests, which keeps client communication in one place
- Completed work flows into a changelog automatically, and the changelog can be published publicly
- The board shows only the issues in focus, which keeps a small team's view uncluttered compared with Jira-style tools
- Archived projects don't count against the active-project limit
Cons
- No free plan; the free trial requires a credit card
- Hard caps on monthly issues (250 on Basic) can be tight for busy client portfolios
- Few integrations: Zapier is the only one listed, and only on the $99 Premium plan
- Small vendor with little third-party review coverage on G2 or Capterra
- No sprint planning, time tracking, or Git integration for teams that need deeper engineering workflows
Key Features
Bug and feature tracking
Collects bug reports and feature requests from clients and organizes them with categories, priorities, and tags.
Focused Kanban board
The board shows only the issues the team picks to work on and hides the rest of the backlog; completed issues roll off the board automatically.
Automatic changelog
Completed requests appear in a project changelog that you can publish to your website through the sharing feature.
Milestones
Groups related issues under a milestone to show what needs to be done by a given date.
Client portal access
Clients log in to submit requests, reply to issues, and follow progress on their projects.
Outside collaborators
Invites people outside the team with limited project access; internal, non-client projects are also supported.
Email notifications and replies
Clients can reply through the portal or directly to email notifications, and the team is notified when clients respond.
Custom branding
Plus and higher plans can apply their own logo and color scheme to Shipdeck.
Zapier integration
The Premium plan connects Shipdeck to other apps through Zapier.
Pricing
- 5 staff logins
- 25 active projects
- 250 monthly issues
- Client access
- 15 staff logins
- 50 active projects
- 500 monthly issues
- Client access
- Custom branding
- 20 staff logins
- 200 active projects
- 2,000 monthly issues
- Client access
- Custom branding
- Zapier integration
- Custom features and pricing
- Unlimited users option
- Custom limits on projects and issues
Best For
Agencies maintaining client software
Development shops give each client a portal to report bugs and request features, then track the work on one board.
Software maintenance retainers
Teams on support contracts keep all client requests and replies, including email replies, inside one system.
Small product teams publishing changelogs
Completed issues become a public changelog that can be embedded on the product website.
Lightweight alternative to Jira
Small dev teams that find Jira too heavy use a simple issue tracker and Kanban board without training overhead.
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