Salesmsg

Business texting and calling platform for teams

Sales Engagement Communication VoIP & Phone www.salesmessage.com

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Founded

2017

Starting Price

$25

About Salesmsg

Salesmsg is a two-way SMS, MMS, and calling platform for sales, support, and marketing teams that logs every conversation back into the CRM. It combines a shared texting inbox, a business phone line with a power dialer and call routing, mass broadcasts, ringless voicemail, and visual automation workflows triggered by CRM events. AI agents can handle inbound texts and calls, answer from a connected knowledge base, and book meetings directly into HubSpot.

Pros & Cons

Pros

Texting and calling live in one product, so a rep works a lead by SMS and phone from the same record instead of bolting a dialer onto an SMS tool
HubSpot and Salesforce integrations go past basic sync — custom object texting, native Flow actions, owner-based sending, and automatic call-outcome logging
AI agents cover both channels: inbound text answering from a knowledge base and an AI calling agent that can escalate to a human mid-call
The AI booking agent writes straight into HubSpot Meetings, which removes the usual scheduling-link round trip from SMS follow-up
Optional HIPAA mode with KMS encryption and audit logs makes it usable for clinics and other regulated teams that normally can't touch SMS tools
MCP support lets you drive the account from Claude or another AI assistant, which is rare in this category

Cons

The gap between plans is severe: Basic is $25/mo for 500 credits and the next step up is $329/mo, with nothing in between
Every plan includes only 1 seat and 1 number — additional seats and numbers are paid add-ons and their prices are not published on the pricing page
Credits are consumed per message segment, so real cost depends on message length and volume rather than the headline price
A2P 10DLC brand and campaign registration plus carrier pass-through fees are billed on top of the subscription
Reviewers repeatedly report delayed message delivery, slow load times, and problems uploading media or managing older conversations
Review sentiment is split — roughly 4.6-4.7 on G2 and Capterra but 2.8 on Trustpilot — and reporting depth is a common complaint

Key Features

Two-way texting with a shared inbox

Send and receive SMS and MMS from a team inbox so multiple reps can work the same conversations without messages being missed or duplicated.

Business calling and Power Dialer

Make and receive calls from a business number with recording and transcription, plus a dialer that works through a contact list automatically and logs each outcome.

Smart call routing and IVR

Route inbound calls by round-robin, HubSpot owner assignment, or a custom phone tree, with Smart Call Flows tying routing to business hours and AI agents.

Broadcasts, drips, and ringless voicemail

Reach thousands of contacts with one-time broadcasts, multi-step SMS campaigns, MMS, and ringless voicemail drops.

AI texting and calling agents

Build agents that answer inbound texts and calls from a knowledge base (including live Google Sheets and Docs), escalate to a human, collect contact data, and run up to 30-day session windows.

AI booking agent

Schedules, reschedules, and cancels meetings over SMS with two-way HubSpot Meetings sync and per-agent booking stats.

Automated workflows

Visual builder that fires texts, calls, and webhooks from CRM triggers, with bulk enrollment, quiet hours, and edits to live workflows.

CRM and app integrations

Native HubSpot and Salesforce integrations with custom object support and Flow actions, plus Close, Attio, Outreach, Insightly, Pipedrive, ActiveCampaign, Intercom, Zapier, and Make.

MCP tools for AI assistants

Connects the account to Claude or any MCP-compatible agent to search and update contacts, pull conversations, apply tags, and send texts from natural language commands.