Questback
Enterprise feedback and survey platform for customer and employee insights
About Questback
Questback is an experience management platform that helps organizations collect, analyze, and act on feedback from customers, employees, and stakeholders. Trusted by over 1,600 organizations, it offers 21 question types, conditional logic, real-time analytics, and flexible deployment options including cloud, on-premise, and hybrid.
Pros & Cons
Pros
- 21 question types provide extensive flexibility for complex survey designs
- Flexible deployment with cloud, on-premise, and hybrid options for security-conscious organizations
- Real-time analytics and automated reporting save time on data analysis
- Trusted by 1,600+ organizations with strong European market presence
- Comprehensive employee engagement modules beyond basic survey functionality
Cons
- No public pricing makes it difficult to evaluate cost before contacting sales
- Interface can feel dated compared to modern survey tools like Typeform or SurveyMonkey
- Steeper learning curve for building complex surveys with advanced logic
- Primarily enterprise-focused, may be overkill for small business survey needs
- Limited free tier or trial options compared to competitors
Key Features
21 Question Types
Build surveys with 21 different question types including NPS, matrix, slider, ranking, and open-text
Survey Logic & Branching
Create personalized survey paths with conditional logic based on respondent answers
Pre-Designed Templates
Jump-start survey creation with professional templates for employee engagement, customer satisfaction, and more
Real-Time Analytics
Visualize survey results in real-time with dashboards, charts, and automated reporting
Automated Reporting
Schedule and distribute automated reports to stakeholders with custom filters and data views
Multi-Channel Distribution
Distribute surveys via email, SMS, web, QR codes, and embedded widgets for maximum response rates
Employee Engagement Surveys
Purpose-built modules for employee pulse surveys, engagement tracking, and organizational feedback
Flexible Deployment
Deploy as cloud-hosted, on-premise, or hybrid to meet enterprise security and compliance requirements
Pricing
- Survey builder
- 21 question types
- Templates
- Basic analytics
- Email distribution
- Everything in Professional
- Advanced logic
- Real-time dashboards
- Automated reporting
- On-premise option
- API access
- SSO
Best For
Employee Engagement Surveys
Run regular pulse surveys and annual engagement assessments to measure and improve workplace culture
Customer Satisfaction Tracking
Collect NPS, CSAT, and CES feedback at key touchpoints in the customer journey
Market Research
Design complex research surveys with branching logic and advanced question types for actionable insights
Event Feedback
Gather post-event feedback with templated surveys distributed via email and QR codes
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