Preseem
Proactive QoE monitoring and traffic management for ISPs
About Preseem
Preseem is a subscriber Quality of Experience (QoE) monitoring and traffic management platform built for regional ISPs and WISPs. Instead of monitoring routers and switches like a traditional NMS, it measures the actual experience each subscriber receives down to the tower, sector, and home level, then applies FQ-CoDel-based optimization to keep latency low for interactive traffic like VoIP, gaming, and video calls. The goal is to help operators reduce churn, cut support calls, and make better network upgrade decisions.
Pros & Cons
Pros
- Measures real subscriber experience instead of just device up/down status
- FQ-CoDel optimization keeps latency low for VoIP, gaming, and video calls
- Simple usage-based pricing with no long-term contracts
- Automatic AP capacity management reduces congestion-related complaints
- Pre-built integrations with major ISP billing systems speed deployment
- Free 30-day trial and appliance money-back guarantee lower adoption risk
Cons
- Purpose-built for ISPs and WISPs, not general-purpose IT network monitoring
- $300 monthly minimum makes it less suited to very small operators
- Per-subscriber pricing can scale up significantly for large networks
- Requires a Preseem appliance or a dedicated Linux server to run
- Niche focus means a smaller community than mainstream NMS tools
Key Features
Subscriber QoE Visibility
Measures the real experience delivered to each subscriber from the home to the network, surfacing latency and performance issues before customers call in.
QoE-Optimized Traffic Shaping
FQ-CoDel-based optimization lets interactive flows like VoIP, gaming, and DNS pass smoothly without being drowned out by bulk streaming and large downloads.
Automatic AP Capacity Management
Automatically eases latency on overloaded access points so subscribers keep a good experience even when the network is at its busiest.
Automated Network Topology Mapping
Builds and maintains a map of access points, sectors, and subscribers so teams can pinpoint where problems originate.
AP and CPE Radio Intelligence
Surfaces radio-level insights across access points and customer premises equipment to diagnose RF and link issues.
Instant Subscriber and Network Lookup
Search, sort, and filter customer accounts, services, and packages to compare throughput against set plan rates and monitor data usage.
Multi-Vendor Fiber Network Visibility
Provides visibility across fiber, fixed wireless, DSL, and cable networks from multiple hardware vendors in one platform.
Billing System Integrations
Pre-built API integrations with leading ISP billing vendors, plus UCRM and a REST API, to speed deployment.
Cloud-Based Architecture
Delivered as a cloud platform with appliance or bring-your-own-Linux-server deployment options.
Single Sign-On
SSO support for streamlined and secure team access.
Pricing
- 30-day free trial
- No credit card required
- Full platform access
- Hands-on training included
- From $0.40 per active subscriber/month
- Volume discounts available
- $300 minimum monthly subscription
- Pay only for monitored/optimized subscribers
- No contracts, cancel anytime
- In-app, email, and phone support
- Optional pre-loaded Preseem appliance
- Or use your own Linux server
- 30-day money-back guarantee
- Hands-on deployment guidance
Best For
Reducing Subscriber Churn
Identify subscribers experiencing poor QoE and fix issues proactively before they cancel service.
Lowering Support Costs
Cut inbound complaint calls and unnecessary truck rolls by spotting and resolving network problems first.
Managing Network Congestion
Automatically shape and prioritize traffic on busy access points to maintain a good experience at peak times.
Planning Network Upgrades
Use sector- and AP-level QoE data to make data-driven decisions about where to invest in capacity.
Multi-Technology Network Operations
Monitor fixed wireless, fiber, DSL, and cable subscribers across multiple vendors from a single platform.
