Peppermint
Open-source helpdesk and ticket management solution
Founded
2020
Starting Price
Free
Category
Customer Support
Last updated March 11, 2026
About Peppermint
Peppermint is a fully open-source, self-hosted helpdesk and issue tracking platform designed as a free alternative to Zendesk and Jira. Built with Next.js and PostgreSQL, it offers ticket management, email-to-ticket conversion, client tracking, and notebook features while running on lightweight infrastructure via Docker or Kubernetes.
Pros & Cons
Pros
- Completely free and open-source with no per-agent or per-ticket pricing
- Lightweight enough to run on minimal hardware, keeping infrastructure costs near zero
- Easy Docker deployment with one-command setup gets teams operational in minutes
- Self-hosted architecture ensures full data privacy and sovereignty
- Active development community with regular releases and Discord support
Key Features
Ticket Management
Create, assign, and track support tickets with a markdown editor, file uploads, and customizable workflows for both internal and external requests.
Email-to-Ticket Conversion
Integrated mailbox support via SMTP and IMAP that automatically converts incoming emails into trackable support tickets.
Client Interaction History
Logs complete interaction history per client, giving support agents full context on previous conversations and issues.
Markdown Notebook
Built-in notebook feature with markdown support and task lists for internal documentation, knowledge sharing, and note-taking.
OIDC Authentication
Single sign-on support through OpenID Connect, allowing integration with existing identity providers like Keycloak, Okta, or Azure AD.
Webhook Notifications
Configurable webhook and email notifications to keep teams informed of ticket updates and important events in real time.
Docker & Kubernetes Deployment
Pricing
Self-Hosted
Free
- Unlimited tickets
- Unlimited agents
- Docker & Kubernetes deployment
- Email-to-ticket (SMTP/IMAP)
- OIDC authentication
Best For
Small Team Internal IT Support
Small businesses and startups can deploy Peppermint to handle internal IT requests and employee support tickets without paying for expensive per-agent helpdesk licenses.
Customer Support for SaaS Products
Software companies can self-host Peppermint as a customer-facing helpdesk with email-to-ticket conversion, keeping support costs at zero while maintaining full control over customer data.
Privacy-Focused Organizations
Companies in regulated industries or privacy-conscious organizations can use Peppermint's self-hosted architecture to ensure all support data stays on their own infrastructure.
Developer and DevOps Teams
Technical teams familiar with Docker and Kubernetes can quickly spin up Peppermint as an internal issue tracker and knowledge base alongside their existing infrastructure.
