Open-source helpdesk and ticket management solution
Peppermint is a fully open-source, self-hosted helpdesk and issue tracking platform designed as a free alternative to Zendesk and Jira. Built with Next.js and PostgreSQL, it offers ticket management, email-to-ticket conversion, client tracking, and notebook features while running on lightweight infrastructure via Docker or Kubernetes.
Create, assign, and track support tickets with a markdown editor, file uploads, and customizable workflows for both internal and external requests.
Integrated mailbox support via SMTP and IMAP that automatically converts incoming emails into trackable support tickets.
Logs complete interaction history per client, giving support agents full context on previous conversations and issues.
Built-in notebook feature with markdown support and task lists for internal documentation, knowledge sharing, and note-taking.
Single sign-on support through OpenID Connect, allowing integration with existing identity providers like Keycloak, Okta, or Azure AD.
Configurable webhook and email notifications to keep teams informed of ticket updates and important events in real time.
Small businesses and startups can deploy Peppermint to handle internal IT requests and employee support tickets without paying for expensive per-agent helpdesk licenses.
Software companies can self-host Peppermint as a customer-facing helpdesk with email-to-ticket conversion, keeping support costs at zero while maintaining full control over customer data.
Companies in regulated industries or privacy-conscious organizations can use Peppermint's self-hosted architecture to ensure all support data stays on their own infrastructure.
Technical teams familiar with Docker and Kubernetes can quickly spin up Peppermint as an internal issue tracker and knowledge base alongside their existing infrastructure.
Easy deployment via Docker Compose with support for Kubernetes scaling, plus one-click installers for Ubuntu/Debian and Linode Marketplace availability.
Designed to run on low-end hardware with minimal resource requirements, making it accessible for small teams and budget-conscious organizations.
Fully responsive interface that works seamlessly across mobile devices, tablets, and 4K displays for managing tickets on the go.
Built-in i18n framework allowing the platform to be translated and localized for teams working in different languages.
Managed service providers can deploy Peppermint instances per client to track support requests with full client interaction history and notebook documentation.

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