
Contact center quality management and agent evaluation platform
OptiOp is a quality management platform designed for contact centers and customer service teams. It enables organizations to create evaluation forms, score agent interactions across multiple channels, deliver coaching feedback, and track compliance with financial and data protection standards.
Create and maintain customizable evaluation forms for scoring agent interactions across voice, chat, email, and other channels.
Perform quality evaluations quickly across any number of skills or media channels from a single interface.
Bring QA teams together virtually to evaluate, calibrate, and reach consensus on scoring standards, measuring calibration consistency.
Schedule feedback sessions with employees, record action items, and track turnaround times for closing the feedback loop.
Monitor agent compliance with financial regulations, data protection requirements, and internal quality standards.
Run standard and customized reports at team, line-of-business, or organization level to mine actionable insights from QA data.
Access evaluations and quality management tools on mobile devices for field workers and remote teams.
Evaluate and score agent phone interactions to maintain consistent service quality and identify coaching opportunities.
Run quality management across voice, chat, email, and social media channels from a unified platform.
Monitor and document agent compliance with financial regulations and data protection requirements like GDPR.
Align quality evaluators on scoring standards through structured calibration sessions to ensure fair and consistent assessments.
All users can self-serve and run their own reports without needing admin assistance.

Modular open-source ERP for manufacturing & beyond