About Nilex Service Platform

Nilex Service Platform is a web-based IT service management (ITSM) solution from Sweden, designed for IT departments, municipalities, HR teams, and customer service organizations. It offers Kanban-based workflow management with automatic ticket prioritization, an AI assistant for categorization and response suggestions, digital signing, CMDB, and Microsoft Teams integration. ITIL 4 compliant and GDPR certified, it has been serving organizations for over 27 years.

Pros & Cons

Pros

ITIL 4 compliant with GDPR certification
AI assistant automates ticket categorization and responses
Versatile — used for ITSM, HR, customer service, and municipal case management
Over 27 years of operational experience with 100+ customers
Mobile-responsive with native Microsoft Teams integration

Cons

Key Features

Kanban Workflow Management

Visual kanban boards with automated ticket prioritization and routing

AI Assistant (Nilo)

AI-powered auto-summarization, categorization, and response suggestions

CMDB

Configuration management database for tracking IT assets and inventory

Digital Signing

Built-in digital signing capabilities for process workflows

Microsoft Teams Integration

Native Teams integration for seamless collaboration

Service Catalog

Self-service portal with customizable service catalog for end users

Reporting & Analytics

Performance metrics and service level insights with custom reports

Mobile App

Responsive web and mobile apps for iPad, iPhone, and Android

Pricing

Contact for pricing. Free trial available.