About New Relic
New Relic is a comprehensive observability platform that unifies application performance monitoring, infrastructure monitoring, log management, and digital experience tracking into a single platform. It leverages AI-powered insights to help engineering teams detect, diagnose, and resolve issues across their entire software stack with 780+ integrations.
Pros & Cons
Pros
- Comprehensive full-stack observability covering APM, infrastructure, logs, browser, and mobile in one platform
- Generous free tier with 100 GB/month and full platform access with no time limit
- Real-time monitoring with AI-powered anomaly detection prevents issues before user impact
- Intuitive dashboards with powerful NRQL query language for custom troubleshooting
- 780+ pre-built integrations plus OpenTelemetry support for any tech stack
- Strong distributed tracing working out of the box without complex configuration
Cons
- Costs escalate quickly with data volume — usage-based pricing can lead to unexpectedly high bills
- Steep learning curve due to the platform's breadth and complexity
- Complex pricing model with multiple user types makes cost prediction difficult
- Only one full platform user on free plan restricts team collaboration
Key Features
APM 360
End-to-end application monitoring with dependency analysis, distributed tracing, and code-level performance insights
Infrastructure Monitoring
Monitors cloud, on-premises, and Kubernetes environments with host, network, and database tracking
Log Management
Centralized log collection with federated querying and logs-in-context correlated with APM and traces
AI Monitoring
Tracks AI/LLM performance, token usage, and agent reasoning to identify hallucinations and logic drift
Session Replay
AI-driven replay of real user sessions showing clicks, scrolls, and errors
Synthetic Monitoring
Simulates user traffic from global locations to proactively detect availability issues
AIOps & Alerting
Automated anomaly detection, alert correlation, and incident response orchestration
Distributed Tracing
Traces requests across microservices to pinpoint latency bottlenecks
Customizable Dashboards
Flexible data visualization with NRQL query language for custom views across telemetry data
Pricing
- 100 GB data/month
- 1 full platform user
- Unlimited basic users
- Access to all 50+ capabilities
- Up to 5 full platform users
- 100 GB data included
- Ticketed support
- All observability features
- Unlimited full platform users
- Commitment discounts
- Priority support
- Advanced data options
- Everything in Pro
- FedRAMP/HIPAA eligibility
- 1-hour critical support SLA
- Advanced security
Best For
Application Performance Optimization
Monitor web apps and microservices with code-level precision to identify and resolve performance bottlenecks
Cloud Infrastructure Management
Unified visibility into AWS, Azure, GCP, and Kubernetes correlating infrastructure health with application performance
Incident Detection & Response
AI-powered alerting and anomaly detection to automatically identify and route incidents reducing MTTR
Digital Experience Monitoring
Track real user experiences with session replay, browser monitoring, and synthetic testing
AI/ML Workload Observability
Monitor AI agents, LLM performance, and token usage to detect hallucinations and cost inefficiencies
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