myAvatar
Behavioral health EHR software built for connected workflows
About myAvatar
myAvatar is Netsmart's electronic health record for behavioral health and addiction treatment organizations. It combines clinical documentation, scheduling, medication management, billing, and reporting in one platform for community-based, residential, and inpatient care. It targets mid-size to large providers such as community mental health centers, psychiatric hospitals, CCBHCs, and state and county agencies.
Pros & Cons
Pros
- Covers clinical, billing, and operational workflows in a single system built specifically for behavioral health
- Handles complex funding models such as grants, value-based reimbursement, and CCBHC reporting
- Highly configurable forms and screens to meet state and federal documentation requirements
- Supports inpatient, residential, and outpatient programs, including closed-loop medication management
- Section-level access controls keep sensitive history away from staff without clearance
- Backed by Netsmart, a long-established vendor with a large behavioral health customer base
Cons
- Low user ratings on review sites (about 2.3/5 on Capterra) with frequent complaints about slowness and crashes
- Interface is widely described as dated and click-heavy
- No public pricing and a one-time implementation fee on top of the subscription
- Overkill for small private practices; aimed at mid-size and large organizations
- Some users report weak continuity in notes, such as history and lab results not carrying forward
Key Features
Clinical documentation and scheduling
Supports office and wellness visits, group appointments, and outpatient workflows with role-based dashboards and Quick Action tools.
Inpatient medication management
Automates closed-loop medication management for inpatient and residential programs.
Compliance alerts
Monitors documentation requirements and alerts clinicians to missing information before it becomes an audit problem.
Mobile documentation
Tablet-friendly workflows let staff document care in the field and in residential settings.
Behavioral health billing
Handles complex reimbursement including value-based payment, grant funding, Medicare pharmacy billing, and wrap-around services.
Claims and denial management
Streamlines claims processing, denial management, payment tracking, and integrated remittance and credit card processing.
Revenue dashboards
Tracks billing status, accounts receivable, and payer performance in dashboards.
KPI and CCBHC reporting
Tracks compliance, revenue, and organizational KPIs and supports CCBHC and other value-based care requirements.
Interoperability
Exchanges information across care settings and community partners through Netsmart's CareFabric platform.
Pricing
- Clinical, financial, and operational modules
- Implementation services (one-time fee)
- 24/7 support
- Quote via demo request
Best For
Community mental health centers
Run outpatient, group, and case management services with shared documentation, scheduling, and billing.
Inpatient psychiatric hospitals
Manage admissions, closed-loop medication administration, and inpatient documentation in one record.
Certified Community Behavioral Health Clinics
Track CCBHC measures and value-based reimbursement alongside day-to-day clinical work.
Addiction treatment programs
Document residential and outpatient substance use treatment while handling grant and payer billing.
State and county agencies
Coordinate behavioral health services across programs and community partners with centralized reporting.
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