MedReception AI

AI medical receptionist that answers, books, and summarizes every call 24/7

Healthcare & Medical VoIP & Phone AI Voice & Audio medreception.ai

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Founded

N/A

Starting Price

$495

About MedReception AI

MedReception AI is a HIPAA-compliant AI receptionist platform built for clinics, surgeons, and private practices. Its lead agent Katie answers every inbound call in under a second, detects intent, routes by provider, location, language, and insurance rules, and books appointments directly in the practice's existing scheduling tools. Companion Workflow AIs handle after-hours coverage, voicemail transcription, referrals, intake questionnaires, and chart prep, with summaries of every interaction delivered to a secure portal.

Pros & Cons

Pros

Answers every call in under a second, eliminating hold queues and missed-call leakage
Purpose-built for healthcare with documented HIPAA and PIPEDA compliance workflows
Practices keep their existing clinic phone number — no number porting disruption
Modular Workflow AIs let clinics add voicemail, intake, referrals, and after-hours coverage as needed
Multilingual answering in 37+ languages broadens patient accessibility
Significantly cheaper than front-desk staffing — vendor estimates ~$3,000/mo savings vs one FTE at typical volumes

Cons

Healthcare-only focus makes it unsuitable for non-medical businesses
Entry price of $495/month is steep for solo practitioners with low call volume
Key workflow agents (referrals, intake, chart prep) cost $99/month each as add-ons on every plan
Per-minute overage charges ($0.95-$1.25) can make costs unpredictable for high-volume months
Limited independent third-party reviews; most published case results come from the vendor

Key Features

Katie AI Receptionist

Answers calls in under a second in the clinic's tone of voice, detects caller intent, handles routine requests, schedules visits, and updates patient demographics

Smart Call Routing

Routes calls by provider, location, language, and insurance rules, with STAT consults flagged for urgent attention

After-Hours Coverage (Annie AI)

Answers after-hours, weekend, and holiday calls with summaries sent to the practice inbox so no caller hits voicemail

Voicemail Transcription (Victoria AI)

Transcribes and prioritizes voicemails with summaries and actionable next steps delivered via a HIPAA-compliant portal

Referrals & Rescheduling (Sallie AI)

Automates referral handling and appointment rescheduling workflows

Patient Intake (Bailey AI)

Collects intake information and questionnaires from patients before their visit

Chart Prep (Charlie AI)

PreScribe AI prepares charts ahead of appointments to reduce provider admin time

Multilingual Answering

Handles callers in 37+ languages with consistent tone and compliance checks

EHR & Practice Tool Integrations

Phone workflows for Cerbo, Hint, SimplePractice, PatientNow, Veracity, eClinicalWorks, and other practice systems

HIPAA-Grade Telephony

Calls route through a secure, monitored telephony layer with PHI protected end to end; HIPAA and PIPEDA compliance posture documented

Pricing

Essential

$495/month

Best for clinics with up to 2 providers
500 included AI minutes ($1.25/min overage)
Daytime AI receptionist (Katie AI)
Call routing, scheduling, demographic updates
Multilingual AI answering
Workflow AIs available as $99/mo add-ons
Month-to-month, no setup fees

Professional

$995/month

Most popular plan
1,000 included AI minutes ($0.99/min overage)
Everything in Essential
Annie AI after-hours, weekend, and holiday coverage included
Victoria AI voicemail transcription and summaries included
Sallie, Bailey, Charlie AIs as $99/mo add-ons
Workflow Pro Bundle (all 5 AIs) +$239/mo

Elite

$1,495/month

Built for high call volume
2,000 included AI minutes ($0.95/min overage)
Everything in Professional
Lowest overage rate
Workflow Pro Bundle (all 5 AIs) +$199/mo
15% discount with annual billing

Best For

Missed-Call Recovery for Private Practices

Clinics losing new patients to voicemail use Katie AI to answer 100% of inbound calls, capture intent, and book visits automatically — practices report up to 33% fewer missed inbound calls.

After-Hours and Weekend Coverage

Annie AI answers nights, weekends, and holidays with prioritized summaries waiting for staff each morning, replacing expensive answering services.

Front-Desk Workload Reduction

Voicemail transcription, RX refill automation, and intake questionnaires remove repetitive calls — one Texas family clinic automated refills and cut 37% of calls handled by staff.

Multilingual Patient Access

Practices serving diverse communities use 37+ language answering to give every caller consistent, compliant service without bilingual staffing requirements.