livepro
#1 Knowledge Management System for Contact Centers
Founded
2001
Starting Price
Custom
Category
Customer Support
Last updated May 13, 2026
About livepro
livepro is a contact center knowledge management platform that delivers fast, accurate, AI-powered answers to agents and customers across multiple channels. It connects with existing customer service tools to surface a single source of truth from your organization's knowledge base. Used by enterprises since 2001, livepro emphasizes ease of authoring, security compliance, and high customer retention.
Pros & Cons
Pros
- Intuitive UX that lets non-technical staff author and maintain knowledge without code
- Strong role-based permissions and enterprise-grade compliance (SOC 2, HIPAA, COPC)
- Highly responsive support team that actively incorporates customer feedback
- AI overview search delivers contextualized answers from your closed knowledge base
- Purpose-built for contact centers with a reported 98% customer retention rate
Key Features
Lightspeed Search
Fast, AI-assisted search that creates a single source of truth across your organizational knowledge.
AI Assist
AI-powered knowledge layer that delivers contextualized answers from your closed knowledge base, not just article links.
Customer Self-Service
Lets customers find direct answers through portals and channels instead of reading lengthy documentation.
Luna AI Voice Agent
Conversational voice agent that delivers human-like responses using your verified knowledge content.
The Rocket Answer Bot
Automated answer bot that surfaces approved knowledge instantly inside agent and customer workflows.
Integrations
Connects with Salesforce, Microsoft Teams, Slack, and other customer service and collaboration tools.
Open API
Deliver answers through almost any application via a flexible API layer.
Pricing
Flex
Custom/quote
- Standard workflow
- AI-assisted search
- Standard reports
- The Rocket answer bot
- Announcements
Best For
Contact center agent enablement
Give agents instant, verified answers during live customer interactions to reduce handle time and training overhead.
Customer self-service portals
Surface approved knowledge directly to customers through web and chat channels to deflect tickets.
AI voice and chat automation
Power Luna voice agents and answer bots with a single trusted knowledge source for consistent responses.
Regulated industry knowledge management
Centralize compliant knowledge for healthcare, finance, and government contact centers needing SOC 2 / HIPAA controls.
