Greenway Telehealth
EHR-integrated virtual care for ambulatory practices
About Greenway Telehealth
Greenway Telehealth is a HIPAA-compliant virtual visit solution from Greenway Health, built for ambulatory medical practices. It plugs directly into the Greenway EHR so providers can launch chat, voice, and video visits, manage a virtual waiting room, and document in real time without leaving their clinical workflow. The browser-based platform is device-agnostic, letting patients join from any device with no app downloads or passwords.
Pros & Cons
Pros
- Deep integration with the Greenway EHR keeps clinical and virtual-visit workflows in one place
- Browser-based, no-download access lowers the barrier for patients to join visits
- HIPAA-compliant chat, voice, and video built for healthcare privacy requirements
- Picture-in-picture video supports real-time documentation during visits
- Supports guests and translators for more inclusive virtual care
Cons
- Designed for ambulatory practices already using (or adopting) the Greenway EHR, not a standalone tool for other systems
- Pricing is quote-based with no public rates, requiring a sales conversation to evaluate cost
- Value depends on commitment to the broader Greenway Health platform
- Less suited to practices wanting a vendor-neutral telehealth point solution
Key Features
EHR-Integrated Visits
Launch and manage telehealth visits directly inside the Greenway EHR, keeping provider workflows uninterrupted.
HIPAA-Compliant Chat, Voice & Video
Secure, private communication channels keep every virtual interaction compliant with healthcare privacy requirements.
No-Download Patient Access
Patients join from any device through a browser with one-click entry and no app, downloads, or passwords required.
Virtual Waiting Room
Manage patient flow with a virtual waiting room, visit timers, and appointment-matching capabilities.
Picture-in-Picture Documentation
Picture-in-picture video lets providers document in the EHR in real time while staying connected to the patient.
SMS & Email Invitations
Invite patients to visits via SMS or email with built-in connection testing before the call begins.
Guests & Translators
Add supportive guests or translators to a visit through group-call support for a more inclusive experience.
Device-Agnostic Platform
Browser-based access works across mobile devices and computers without platform-specific apps.
Pricing
- EHR-integrated telehealth visits
- HIPAA-compliant chat, voice, and video
- Virtual waiting room and patient flow tracking
- SMS/email patient invitations
- Pricing tailored to practice size and needs
Best For
Ambulatory Virtual Visits
Ambulatory practices on Greenway deliver routine and follow-up care virtually without leaving their EHR workflow.
Expanded Patient Access
Reach patients who face physical or geographic barriers to in-office visits through convenient remote care.
Chronic Disease Management
Conduct regular remote check-ins for managing ongoing conditions while documenting directly in the chart.
Inclusive Care Delivery
Bring caregivers, family guests, or translators into a visit to support patients who need additional help.
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