GoTo Resolve
All-in-one IT management, remote support, and RMM on a zero-trust foundation
About GoTo Resolve
GoTo Resolve (now branded LogMeIn Resolve) is an all-in-one IT support and unified endpoint management platform for internal IT teams and managed service providers. It combines remote access and support, remote monitoring and management (RMM), helpdesk ticketing, mobile device management, and IT automation in a single console built on a zero-trust security architecture.
Pros & Cons
Pros
- Combines remote support, RMM, ticketing, MDM, and security in one unified platform
- Industry-first zero-trust architecture with signature-based approval for privileged actions
- Intuitive interface that is approachable even for less technical users
- Effective ticketing system with flexible assignment and progress tracking
- Free plan and flat-rate pricing with unlimited agents on paid tiers
Cons
- More resource-hungry during remote sessions than some dedicated remote desktop tools
- Brand confusion after multiple rebrands (GoToAssist to GoTo Resolve to LogMeIn Resolve)
- Occasional connection issues when remoting into Macs on the first session
- Reporting and analytics are basic compared to specialized ITSM tools
Key Features
Remote Access & Support
Attended and unattended remote access to Windows, Mac, Linux, and mobile devices, with multi-monitor navigation, file transfer, and pop-out sessions.
Remote Monitoring & Management (RMM)
Proactive monitoring of endpoints with alerting, patch management, batch installations, Wake-On-LAN, and grouped alerts to resolve issues before users notice.
Helpdesk & Ticketing
Built-in ticketing to create, assign, and track support requests based on properties, integrated with conversational and in-context support channels.
Zero-Trust Security Architecture
Industry-first zero-trust model where privileged remote commands require signature-based approval from another authorized person to block insider threats and mistakes.
Mobile Device Management (MDM)
Multi-tenant MDM for MSPs to secure data, manage apps, and automate device setup across iOS, macOS, Android, and Windows.
IT Automation
Run scripts and automated tasks across device groups to standardize fixes, deployments, and routine maintenance.
Asset & Inventory Management
Track hardware and software inventory across managed endpoints for visibility and compliance.
Conversational Ticketing
Let end users open and resolve tickets directly from collaboration tools like Microsoft Teams and Slack.
Multi-Tenant MSP Management
Manage multiple client organizations from one console, ideal for managed service providers.
Pricing
- Up to 3 agents
- Up to 3 devices
- 3 remote-control sessions per month
- Basic remote support
- Starting at 25 endpoints
- Unlimited agents
- Remote access & support
- Helpdesk ticketing
- Starting at 100 endpoints
- Unlimited agents
- Remote monitoring & management
- IT automation
- Everything in Growth
- Advanced RMM & patching
- Mobile device management
- Higher endpoint scale
Best For
Internal IT Helpdesk
IT teams provide remote support, manage endpoints, and resolve tickets for employees from a single console.
Managed Service Providers (MSPs)
MSPs deliver multi-tenant RMM, MDM, and remote support across many client organizations with recurring revenue add-ons.
Proactive Endpoint Management
Monitor device health and automate patching to fix problems before users report them and reduce after-hours tickets.
Secure Remote Access
Provide zero-trust remote access to distributed workforces while preventing insider threats and accidental damage.
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