FMDirect FastTrack
UK-based CAFM software suite for planned maintenance, helpdesk, and room booking
About FMDirect FastTrack
FMDirect FastTrack is a comprehensive Computer Aided Facilities Management (CAFM) software suite developed by FM Direct, a UK-based company established in 2001 and ISO 9001 certified. FastTrack provides an integrated set of modules designed to help facilities management teams automate maintenance workflows, manage helpdesk operations, and streamline room and resource booking across property portfolios of any size. The platform is built around five core modules. FastTrack PPM (Planned Preventative Maintenance) enables automated scheduling of maintenance tasks through an intuitive Task Wizard, letting FM teams set up recurring maintenance processes in seconds. It includes full asset management, labour control, parts and materials cost tracking, and automated work order routing to internal staff and external contractors. FastTrack Help Desk provides scalable tools for logging and managing reactive maintenance jobs, with automatic escalation workflows and contractor performance monitoring. FastTrack Web extends the core desktop functionality to a browser-based interface, connecting clients, contractors, and engineers through a unified web portal with self-service access from anywhere. FastTrack Mobile integrates with both the Help Desk and PPM modules, giving field engineers smartphone access to job details, status updates, and completion workflows. FastTrack Room Booking covers meeting room management, conference scheduling, hot-desk allocation, and resource coordination including catering, portering, and A/V equipment. The software features dynamic dashboard screens that surface critical KPIs at a glance, including contractor status, reactive job timeliness, and PPM compliance performance. Clickable charts allow drill-down into detailed data for better managerial decision-making. FastTrack is cloud-hosted and scalable, making it suitable for single-site operations as well as large multi-site property portfolios. FM Direct also offers managed helpdesk outsourcing services that integrate directly with the FastTrack platform for organizations that prefer to outsource their FM call handling.
Pros & Cons
Pros
- Comprehensive modular suite covering PPM, helpdesk, web, mobile, and room booking
- Established UK provider with 20+ years in facilities management (est. 2001)
- ISO 9001 certified for quality management
- Intuitive Task Wizard makes PPM setup fast and straightforward
- Cloud-hosted and scalable from single sites to large portfolios
- Optional managed helpdesk service for outsourced call handling
Cons
- No public pricing — requires contacting sales for a custom quote
- Primarily focused on the UK market with limited global presence
- No free trial or freemium tier available
- Desktop application still required for some advanced features (web module covers most)
- Fewer third-party integrations compared to larger CAFM platforms
Key Features
Planned Preventative Maintenance (PPM)
Automated scheduling of maintenance tasks via an intuitive Task Wizard that sets up recurring processes in seconds
Reactive Help Desk
Log and manage reactive maintenance jobs with automatic escalation workflows and contractor routing
Work Order Management
Centrally manage and issue work orders with automatic routing to internal staff and external contractors
Room & Resource Booking
Manage meeting rooms, conference spaces, hot desks, catering, portering, and A/V equipment bookings
Asset Register & Lifecycle Tracking
Full asset management with lifecycle tracking across your entire property portfolio
FastTrack Mobile
Smartphone app for field engineers with full integration to Help Desk and PPM modules
FastTrack Web Portal
Browser-based access for clients, contractors, and engineers with self-service capabilities
Dynamic KPI Dashboards
Real-time dashboards showing contractor status, reactive timeliness, and PPM compliance with clickable drill-down charts
Cost Tracking
Track parts, labour, and materials costs with complete financial visibility across all jobs
Contractor Performance Monitoring
Monitor contractor SLA compliance, response times, and job completion rates
Automatic Escalation Workflows
Configurable escalation rules that automatically flag overdue or critical maintenance tasks
Statutory Compliance Management
Track and manage statutory compliance requirements across your facilities portfolio
Reporting & Analytics
Powerful reporting engine for managerial decision-making with exportable data and trend analysis
Pricing
- Modular pricing - pay for the modules you need
- Scalable to any portfolio size
- Cloud-hosted deployment
- Implementation and training included
- Ongoing support and updates
Best For
Planned Maintenance Scheduling
Automate PPM schedules across multi-site property portfolios to ensure statutory compliance and reduce equipment downtime
Centralized FM Helpdesk
Run a reactive maintenance helpdesk with job logging, contractor dispatch, and escalation tracking from a single platform
Meeting Room & Hot-Desk Booking
Allow staff to book meeting rooms, hot desks, and conference facilities with integrated resource coordination
Contractor Management
Track contractor performance, SLA compliance, and costs across all maintenance activities
Mobile Field Engineering
Equip field engineers with smartphone access to job details, completion workflows, and real-time updates
FM Performance Reporting
Monitor KPIs, compliance metrics, and cost trends via dashboards and detailed reports for management oversight
Ready to try FMDirect FastTrack?
Start using FMDirect FastTrack today and boost your productivity.
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