FMDirect FastTrack

About FMDirect FastTrack

FMDirect FastTrack is a comprehensive Computer Aided Facilities Management (CAFM) software suite developed by FM Direct, a UK-based company established in 2001 and ISO 9001 certified. FastTrack provides an integrated set of modules designed to help facilities management teams automate maintenance workflows, manage helpdesk operations, and streamline room and resource booking across property portfolios of any size. The platform is built around five core modules. FastTrack PPM (Planned Preventative Maintenance) enables automated scheduling of maintenance tasks through an intuitive Task Wizard, letting FM teams set up recurring maintenance processes in seconds. It includes full asset management, labour control, parts and materials cost tracking, and automated work order routing to internal staff and external contractors. FastTrack Help Desk provides scalable tools for logging and managing reactive maintenance jobs, with automatic escalation workflows and contractor performance monitoring. FastTrack Web extends the core desktop functionality to a browser-based interface, connecting clients, contractors, and engineers through a unified web portal with self-service access from anywhere. FastTrack Mobile integrates with both the Help Desk and PPM modules, giving field engineers smartphone access to job details, status updates, and completion workflows. FastTrack Room Booking covers meeting room management, conference scheduling, hot-desk allocation, and resource coordination including catering, portering, and A/V equipment. The software features dynamic dashboard screens that surface critical KPIs at a glance, including contractor status, reactive job timeliness, and PPM compliance performance. Clickable charts allow drill-down into detailed data for better managerial decision-making. FastTrack is cloud-hosted and scalable, making it suitable for single-site operations as well as large multi-site property portfolios. FM Direct also offers managed helpdesk outsourcing services that integrate directly with the FastTrack platform for organizations that prefer to outsource their FM call handling.