FieldWorker
All-in-one care management platform for human services agencies
About FieldWorker
FieldWorker is a care management and case coordination platform built for support coordination, case management, home & community-based services, home health, and day program agencies. It centralizes client records, scheduling, EVV, time tracking, documentation, and claims submission to keep agencies compliant and reduce paperwork. A mobile app lets field care providers capture visits, signatures, and notes in the field.
Pros & Cons
Pros
- Purpose-built for support coordination, case management, and home & community-based services
- EVV and mobile field documentation reduce paper-based processes
- Claims submission with a 99.9% first-submission acceptance rate
- Transparent published pricing tiers with per-user and per-client add-ons
- White-label branding and customizable forms and workflows on higher tiers
Cons
- Final pricing requires a demo conversation rather than instant self-serve signup
- Advanced features like claims submission and workflow tools are gated to the Professional tier
- Niche focus on human services means it is not a fit for general field service businesses
- Additional users ($29.99/mo) and clients ($1.99/mo) add to cost as agencies scale
Key Features
FieldWorker Mobile App
App for care providers with electronic visit verification (EVV), time tracking, signatures, and field documentation.
Advanced Scheduling
Scheduler for group activities, daily programs, and individual appointments across your team.
Client & Case Management
Centralized client records, case notes, goals, and needs tracking in one hub.
Compliance Monitoring
Monitoring tools that support state-required documentation, especially for support and care coordination.
Claims Submission
Submit claims to insurance plus state and national payers, with a high first-submission acceptance rate.
Reports & Smart Dashboards
Key dashboards and analytics that surface insights for smarter operational decisions.
Document Center
Secure storage and management for client and agency documents.
Forms & Workflow Tools
Design flexible forms and build custom workflows tailored to agency processes.
AbilityHUB
Customer portal and family care management app for client and family engagement.
Pricing
- Up to 5 users
- Up to 99 clients
- EVV & time tracking
- Client & employee management
- Case notes & document management
- Key dashboards & reports
- Technical support
- Up to 15 users
- Up to 199 clients
- Everything in Starter
- Integrated calendar
- Checklists & reminders
- Knowledge base & user training
- Up to 35 users
- Up to 299 clients
- Everything in Growing
- AbilityHUB portal
- Claims submission
- Workflow tool
- Forms module
- White label & custom branding
- For larger or specialized needs
- Tailored user & client limits
- Full feature access
- Dedicated support
Best For
Support coordination agencies
Coordinate services and track state-required documentation for clients with intellectual and developmental disabilities.
Home & community-based services
Schedule visits, capture EVV, and manage care delivery for distributed field staff.
Case management organizations
Centralize client records, case notes, goals, and compliance monitoring in one platform.
Day & community care programs
Manage group activities, attendance, and daily program scheduling at scale.
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