CROSStrax
Cloud-based case management software for private investigators and security professionals
About CROSStrax
CROSStrax is a cloud-based investigation case management platform designed for private investigators, corporate security teams, and law enforcement agencies. It streamlines the entire investigation process with case tracking, report generation, GPS monitoring, secure video conferencing, and public records integration, all with SOC 2 Type II certification.
Pros & Cons
Pros
- Purpose-built by private investigators for the investigation industry
- SOC 2 Type II certified with end-to-end encryption for data security
- Excellent GPS tracking and field operations management
- Dedicated client portal improves communication and transparency
- Outstanding customer support and onboarding assistance
Cons
- Learning curve when first getting started with the platform
- QuickBooks integration limited to Online version only (no desktop)
- Managing multiple assignments per client can get confusing
- Limited reporting customization for financial reports
- Pricing not publicly listed, requires contacting sales
Key Features
Case Management
Organize and track cases with subject info, photos, videos, budgets, case notes, and assignment workflows
Report Generation
Create professional PDF reports using built-in templates and share them with clients through the portal
GPS Tracking
Monitor investigator locations and generate tracking reports for field operations
Client Portal
Secure portal where clients can view case updates, access reports, and communicate with investigators
Public Records Integration
Instant access to investigative databases and public records via Delvepoint integration
Secure Video Conferencing
Conduct recorded video interviews and client meetings within the platform
Linguistic Analysis
Advanced tools for uncovering deception indicators in written statements
Billing & Invoicing
Track billable hours, generate invoices, and integrate with QuickBooks Online
Pricing
- Single investigator
- Case management
- Report templates
- Client portal
- Cloud storage
- 7-day free trial
- Multiple investigators
- GPS tracking
- Case assignment
- QuickBooks integration
- Delvepoint integration
- Priority support
- Unlimited investigators
- Custom workflows
- API access
- Zapier integration (1500+ apps)
- Dedicated account manager
- SOC 2 Type II certified
Best For
Private Investigation Firms
Manage surveillance cases, track field investigators, and generate professional client reports
Corporate Security Teams
Handle internal investigations, fraud cases, and compliance inquiries with secure documentation
Executive Protection
Coordinate security details, manage threat assessments, and maintain detailed protection logs
Insurance Investigations
Track claims investigations with evidence management, GPS data, and detailed reporting for adjusters
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