Empathy
AI-powered bereavement support platform for employers and insurers
About Empathy
Empathy is a bereavement support platform that combines AI technology with human care managers to help families navigate the practical and emotional challenges after a loss. Offered as an employee benefit through employers and insurers, it provides personalized care plans, account settlement services, grief counseling, and document management.
Pros & Cons
Pros
- Combines AI automation with human care managers for comprehensive support
- Free for employees when offered as a workplace benefit
- Handles tedious account closures and administrative tasks on behalf of families
- Collaborative care plans allow family members to share the workload
- Raised \u002447M+ demonstrating strong market validation and growth
Cons
- Primarily available through employers and insurers limiting direct access
- Individual pricing may feel high for a one-time use product
- Service scope depends on the specific benefit package offered by the employer
- Limited to bereavement use cases with no broader HR or wellness features
Key Features
Personalized Care Plan
Actionable step-by-step guidance with task tracking and collaboration for up to 5 family members
Account Settlement
Handles closing loved ones accounts, memberships, and subscriptions through calls and emails
Dedicated Care Manager
24/7 access to a dedicated care manager for on-demand human support
Document Vault
Encrypted storage for important documents like death certificates, wills, and financial records
Grief Support Library
Articles, audio guides, and meditations for emotional support during bereavement
Benefits Discovery
Identifies survivors benefits families are eligible for from government and private sources
Family Collaboration
Invite family members to share the care plan, assign tasks, and track progress together
AI-Powered Assistance
AI helps with tasks like writing obituaries and automating cloud service shutdowns
Pricing
- Full platform access
- Dedicated care manager
- Account settlement
- No cost to beneficiaries
- Provided through group life insurance
- Full platform access
- Care plan with task tracking
- Grief support library
- Document vault
- First month free
Best For
Employee Bereavement Benefit
Employers offer Empathy as part of their benefits package to support employees during family loss
Estate Administration
Families use the platform to manage account closures, document collection, and benefits claims after a death
Grief Counseling
Individuals access guided meditations, articles, and care manager support for emotional healing
Insurance Value-Add
Insurers provide Empathy to life insurance beneficiaries as an enhanced claims experience
