About DeepCall
DeepCall is a cloud telephony and contact center platform by Sarv that lets businesses run virtual call centers, IVR, click-to-call, and auto-dialer campaigns over VoIP without on-premise PBX hardware. It layers AI-powered speech analytics, real-time dashboards, and omnichannel messaging (SMS, WhatsApp) on top of voice to improve customer experience.
Pros & Cons
Pros
- Deploys a full cloud call center in minutes with no PBX hardware
- No-code drag-and-drop IVR studio is accessible to non-technical teams
- AI speech analytics and traffic prediction add data-driven insights
- Omnichannel reach across voice, SMS, and WhatsApp
- Scalable infrastructure serving 25,000+ businesses with global data centers
Cons
- Pricing is not publicly listed, requiring a sales conversation
- Primarily focused on the Indian and APAC markets
- Feature depth may exceed the needs of very small teams
- AI features are gated to higher-tier plans
Key Features
Cloud Call Center
All-in-one virtual call center deployable in minutes over VoIP, with inbound and outbound handling.
No-Code IVR Studio
Drag-and-drop IVR builder to design, modify, and activate call flows without developers.
Automatic Call Distribution
Intelligent call routing that distributes inbound calls to the right agents and queues.
Auto Dialer
Outbound dialer that automates the dialing process for sales and outreach campaigns.
Click-to-Call
Lets website and app visitors request a callback or initiate calls directly.
AI Speech Analytics
AI-driven analysis of calls, agents, and call patterns with automated report summaries and traffic prediction.
Business Numbers
Local, virtual mobile, and toll-free numbers for branded business communication.
Omnichannel Messaging
SMS, WhatsApp, and voice broadcasting alongside voice for unified customer outreach.
Real-Time Dashboards
Live analytics and customizable dashboards for monitoring call center performance.
Pricing
- Cloud call center
- IVR studio
- Free trial available
- Everything in Standard
- Automatic call distribution
- Auto dialer
- Free trial available
- Everything in Professional
- AI speech analytics
- Dedicated support
- Custom integrations
Best For
Sales Outreach
Run outbound auto-dialer campaigns with analytics to maximize sales call productivity.
Customer Support Centers
Route inbound calls intelligently with IVR and ACD to reduce wait times.
Lead Qualification
Use click-to-call and call analytics to capture and qualify website leads faster.
Multi-Channel Engagement
Combine voice with SMS and WhatsApp for unified customer communication.
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