Coviu
Secure telehealth video consultation platform for healthcare practices
About Coviu
Coviu is a purpose-built telehealth platform that lets clinicians run secure, browser-based video consultations with virtual waiting rooms, in-call payments, and clinical tools. Spun out of CSIRO's Data61 in Australia, it adds an AI Scribe for automated clinical notes and a dedicated clinic phone system to bring video, phone, and documentation together in one HIPAA-compliant system.
Pros & Cons
Pros
- Purpose-built for healthcare with HIPAA compliance and end-to-end encryption
- Browser-based with no downloads or IT setup needed for patients
- Built-in patient payments and virtual waiting rooms streamline practice workflows
- AI Scribe automates clinical notes across video, phone, and in-person visits
- Combines video, phone, and documentation in one integrated system
Cons
- Pricing is per-clinician and can add up for larger practices
- AI Scribe is capped at 5 notes per month on lower tiers (Custom only on Enterprise)
- Lowest prices require annual billing
- Most advanced telehealth and customization features are gated behind higher tiers
Key Features
Secure Video Consultations
Unlimited, end-to-end encrypted browser-based video sessions with no downloads or IT setup required for patients.
Virtual Waiting Room
Branded patient waiting areas where clinics can manage intake, messaging, and queue patients before calls.
In-Call Payments
Capture patient credit card details on entry and charge in-platform via Stripe, with automatic routing to multiple accounts.
AI Scribe
Generates structured clinical notes, summaries, transcripts, and custom templates from video, phone, and in-person consults.
Coviu Phone
Dedicated clinic phone line that captures automatic notes from phone consults, supports call transfers, and keeps an audit trail.
Clinical In-Call Tools
Interactive whiteboard, resource library, collaborative forms with e-signing, and consultation recording during calls.
Consent & Intake Forms
Customizable telehealth consent forms and configurable intake forms collected in the virtual waiting area.
Multi-Clinic Management
Shared reception areas with multiple waiting rooms, free admin users, clinic-wide visibility, and data reporting.
Compliance & Security
HIPAA compliant with end-to-end encryption, multi-factor authentication, SSO, and custom security reviews for enterprise.
Pricing
- Unlimited secure video sessions
- Your own virtual patient waiting area
- Capture and charge patient payments in-platform
- Unlimited SMS & email invitations
- Customisable telehealth consent form
- In-call resource library
- No setup or IT required
- Shared virtual reception with multiple waiting rooms
- Free admin users
- Easy transfers for intake, triage, payment & follow-up
- Clinic-wide visibility and reporting
- Route payments to multiple Stripe accounts
- Custom onboarding
- Everything in Clinic
- AI Scribe for video, phone, and in-person consults
- Automatic summaries, transcripts, and structured notes
- Dedicated clinic phone line
- Seamless phone + video telehealth in one system
- Customizable AI notes templates
- Custom solutions for large organisations
- White labelling and custom domain
- Single Sign-On (SSO)
- API & webhook integrations
- Custom security review
- Custom onboarding and support
Best For
Allied Health Practices
Speech pathologists, OTs, and physios deliver remote sessions with interactive tools, forms, and recording.
Mental Health Clinicians
Therapists run private, secure video sessions with consent forms and a calming virtual waiting room.
General Practice & Specialists
GPs and specialists offer video and phone consultations with in-platform payments and clinical notes.
Multi-Disciplinary Virtual Clinics
Larger clinics manage multiple clinicians, waiting rooms, and admin staff with shared reception and reporting.
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