CityView Modules
Local government software for permits, planning, licensing, and code enforcement
About CityView Modules
CityView Modules is an integrated suite of municipal government software covering building permits, planning and zoning, business licensing, code enforcement, inspections, and citizen self-service. Used by local governments since the 1980s, it digitizes the full development lifecycle from application intake to inspection and approval, with mobile field tools and a public-facing portal.
Pros & Cons
Pros
- Highly configurable to match each municipality's unique workflows
- Strong Esri GIS integration valued by planning and inspection staff
- Web-based Workspace requires no client install for back-office users
- Citizen portal genuinely reduces counter traffic and phone calls
- 40+ years of focus on local government means deep domain knowledge
Cons
- Legacy desktop client is dated and not user-friendly
- Steep learning curve and complex initial implementation
- Administrative tools are scattered across multiple programs
- System upgrades can occasionally cause operational disruption
- Pricing is opaque — no public tiers, every deal is a custom quote
Key Features
Building Permits
Digitize the full permitting process from application to certificate of occupancy with configurable workflows.
Planning & Zoning
Track development applications, rezonings, variances, and subdivision approvals through review workflows.
Code Enforcement
Manage cases, citations, and bylaw compliance with automated routing and field-officer support.
Business Licensing
Issue, renew, and audit business and animal licenses with online application and payment.
Mobile Inspections
Field app for inspectors to schedule, record, and sync inspection results offline.
Electronic Plans Review
Markup and route construction drawings digitally between reviewers and applicants.
CityView Portal
24/7 citizen self-service portal to apply, pay fees, upload documents, and check status.
GIS Integration
Native Esri ArcGIS integration so parcels, permits, and cases are mapped in context.
Cashiering
Centralized point-of-sale and revenue reconciliation across departments.
Workflow Automation
Configurable business rules automate assignments, deadlines, and escalations across modules.
Pricing
- Modular licensing — pick only the modules you need
- Permits, planning, licensing, code enforcement modules
- CityView Portal for citizen self-service
- Mobile field inspection app
- Implementation, training, and ongoing support included
Best For
Building Department Digitization
Replace paper permit applications with an online intake, automated routing, and electronic plans review.
Code Enforcement Operations
Track complaints, inspections, citations, and case resolution with mobile field officers.
Business Licensing Renewals
Automate annual license renewals with online payment and self-service status checks.
Planning & Development Review
Manage rezonings, variances, and subdivision applications through multi-department review workflows.
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