Brick Street CONNECT
Multichannel messaging platform for enterprise marketing across 11 channels
About Brick Street CONNECT
Brick Street CONNECT is an enterprise multichannel marketing platform that enables businesses to manage customer conversations across 11 channels — including email, SMS, mobile push, social media, voice, fax, and print — from a single unified platform. Built for security-sensitive industries like financial services, telecommunications, and government, it offers per-contact licensing with unlimited sending.
Pros & Cons
Pros
- True multichannel platform supporting 11 communication channels from a single interface
- Per-contact licensing with unlimited sending keeps per-message costs extremely low
- Enterprise-grade security trusted by financial services, telecom, and government sectors
- Unified customer profiles provide a complete view across all channels
- Flexible deployment options with both SaaS and on-premise available
Cons
- Lacks some advanced marketing automation features found in competitors like Marketo or HubSpot
- Dated user interface compared to modern marketing platforms
- Limited third-party integrations ecosystem
- Smaller user community and fewer online resources for troubleshooting
Key Features
11-Channel Messaging
Reach customers via email, SMS, mobile push, social media, voice, fax, print, and more from one platform
Unified Customer Profiles
Single-platform architecture with unified views of each consumer across all channels and touchpoints
Real-Time Automation
Trigger automated communications based on customer behavior, preferences, and engagement patterns
Customer Profiling
In-depth customer profiling for responsive, personalized messaging without adding staff
Feedback Surveys
Built-in survey capabilities to collect customer feedback and measure satisfaction across channels
Enterprise Security
Best-in-class security designed for regulated industries including financial services and government
Per-Contact Licensing
License on a per-contact basis with unlimited sending, providing one of the lowest costs per message in the industry
SaaS & On-Premise Options
Available as a cloud SaaS solution or on-premise deployment to meet compliance requirements
Pricing
- Email marketing
- Basic automation
- Customer profiles
- Standard support
- Everything in Basic
- Multichannel messaging
- Advanced automation
- Feedback surveys
- Priority support
- Everything in Pro
- All 11 channels
- On-premise option
- Dedicated account manager
- Custom integrations
- SLA guarantees
Best For
Financial Services Marketing
Send compliant, personalized communications to banking and insurance customers across secure channels
Government Communications
Reach citizens and stakeholders through multiple channels with enterprise-grade security and compliance
Telecom Customer Engagement
Manage subscriber communications across SMS, email, push, and voice from one unified platform
Omnichannel Campaign Management
Coordinate marketing campaigns across email, SMS, social, print, and voice for consistent messaging
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