Atera

All-in-one IT management platform with per-technician pricing for unlimited endpoints.

Network Monitoring Remote Desktop & Access IT Service Management www.atera.com

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Founded

2016

Starting Price

$149

About Atera

Atera is a cloud-based, all-in-one IT management platform that combines remote monitoring and management (RMM), professional services automation (PSA), helpdesk and ticketing, patch management, remote access, and IT automation in a single product. It is built for IT departments and managed service providers (MSPs), and uses a per-technician pricing model that allows unlimited managed endpoints under each license. Atera layers AI throughout the platform via its built-in Copilot and autonomous IT agents to help technicians resolve issues faster.

Pros & Cons

Pros

Per-technician pricing means unlimited managed endpoints under each license, which scales affordably for large device fleets
Genuinely all-in-one: RMM, PSA, helpdesk, patch management, and remote access in a single platform with no piecemeal add-ons required for core work
AI Copilot is included in every plan and speeds up scripting, ticket replies, and summaries
Cross-platform agent supports Windows, Mac, and Linux
Fast setup and a 30-day free trial with no credit card required

Cons

Key capabilities like Network Discovery ($29/tech/mo) and Work from Home ($5/end user/mo) are paid add-ons billed separately from base plans
Per-technician model can be expensive for small teams with few devices compared to per-device competitors
Advanced compliance features (SSO, HIPAA BAA, long audit retention) are gated behind the custom Enterprise tier
Remote access relies on third-party integrations like Splashtop and AnyDesk rather than a fully native solution

Key Features

Remote Monitoring & Management (RMM)

Real-time monitoring, custom alert profiles, and the Atera agent for Windows, Mac, and Linux to keep tabs on the health of all managed endpoints.

Patch Management

Automated OS and software patching across Windows, Mac, and Linux to keep devices secure and up to date.

Helpdesk & Ticketing

Built-in ticketing system with a customer service portal, ticket scheduling, SLA management, and custom support addresses.

Remote Access

Integrated remote access through Splashtop (up to unlimited concurrent sessions on higher tiers), plus AnyDesk, TeamViewer, and ScreenConnect support.

IT Automation & Scripting

Automate routine IT tasks with scripting, a shared script library, and software management via Homebrew, Chocolatey, and WinGet.

AI Copilot

AI assistant included in all plans that generates scripts and commands, summarizes tickets, drafts replies, and analyzes ticket sentiment.

Network Discovery

Add-on that automatically discovers, maps, and monitors all devices across the network, including unmanaged endpoints and SNMP devices.

Reporting & Analytics

Preset and custom analytics reports, an audit log with retention up to 7 years, and advanced insights into device and ticket data.

Robin Autonomous IT Agent

A patented autonomous AI agent that detects, diagnoses, and resolves device and cloud issues end to end without technician involvement.

Pricing

Professional

$149/technician/month

Billed annually ($169 billed monthly)
AI Copilot
Remote monitoring, alerts, and management
Splashtop (up to 2 concurrent sessions)
Patch and software management
Azure AD integration
Audit log (1 month retention)
File view and transfer (up to 15GB/mo)
Mobile app (iOS and Android)

Expert

$189/technician/month

Billed annually ($229 billed monthly)
Everything in Professional
Splashtop unlimited concurrent sessions
Remote access using AnyDesk
11 preset reports
Ticket auto-tagging
Custom asset types (up to 5)
File view and transfer (up to 50GB/mo)
Audit log (6 months retention)

Master

$219/technician/month

Billed annually ($269 billed monthly)
Everything in Expert
Custom analytics reports (up to 10)
Custom asset types (up to 20)
Audit log (12 months retention)
Unlimited custom support addresses
File view and transfer (up to 80GB/mo)
Data recovery

Enterprise

Custom

Everything in Master
Single sign-on (SSO)
Azure AD continuous sync
Private software repository
Network Discovery
Unlimited custom reports
Audit log (7 year retention)
BAA under HIPAA
99.9% uptime SLA

Best For

MSP service delivery

Managed service providers monitor and manage client endpoints, run automations, and handle tickets across many customers from one console with predictable per-technician costs.

Internal IT departments

Corporate IT teams use Atera to monitor company devices and networks, automate patching, and run a helpdesk for employees without per-device licensing.

Remote and hybrid workforce support

IT teams provide secure remote access and troubleshooting to distributed employees' devices using integrated remote access and the Work from Home add-on.